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Hub 5 - Ethernet Ports 3 to 5 not working

Anonymous
Not applicable

on ‎21-05-2022 12:29

On my Hub 5, I have been using the red Ethernet port marked GBPS 2.5 to connect my PC to the internet without issue since installation over 2 years ago.  Unexpectedly the PC stopped connecting to the internet and I eventually diagnosed that Ethernet ports 3 - 5 weren’t working, but ports 1 - 2 were ok.  I’ve reset the router to factory settings, but still can only use 2 of the 5 ports.

Is there anymore I can do before I have to request a new router?

Thanks in advance.

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6 REPLIES 6

legacy1
Alessandro Volta

on ‎21-05-2022 15:18

Nope you need a new hub.
---------------------------------------------------------------

BQM, Test for outgoing ports and SSL/L2TP VPN test

jbrennand
Very Insightful Person
Very Insightful Person
In response to legacy1

on ‎21-05-2022 15:51

You have had a Hub5 for over two years?

--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Anonymous
Not applicable
In response to jbrennand

on ‎21-05-2022 19:13

You’re right, it’s about 18 months.
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Tudor
Very Insightful Person
Very Insightful Person
In response to Anonymous

on ‎21-05-2022 20:07

How come, as far as I know they were only release last December, 6 months ago.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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jem101
Superstar
In response to Tudor

on ‎21-05-2022 20:28

Plus the hubs only have four ethernet ports and not five!

Oh he's gone.......

Anonymous
Not applicable
In response to jem101

on ‎21-05-2022 21:00

Anyone know what that was all about? 

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