on 15-05-2022 12:21
Our Mac worked fine with the old hub. Since we’ve had this one it’s a complete nightmare. I recently spent more than an hour on the phone to Apple and they tried various options but no joy.
when we try to connect to the wifi it doesn’t recognise the password. We’ve split to 2.5 and 5 but that doesn’t help. We’ve rebooted and reset everything but it still doesn’t work. We are having to hotspot on our phones and eat data to get it to work.
Help!
on 15-05-2022 12:52
Try settting the wifi to a legacy wifi setting as below;
Access your Hub by navigating to 192.168.0.1
Login with the default login info (on base of Hub) unless you've already updated it.
Go to Advanced Settings > Wireless > Wireless signal
In the Wireless frequency 2.4GHz select Wireless mode > 802.11b/g/n/ax mixed
Select Apply changes
If you still cannot get it connected, ask for your old Hub back. It can and has been done for other users who have had issues with the Hub 5 ax wifi protocol
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on 15-05-2022 13:03
on 15-05-2022 13:04
Thanks. Will give it a try.
on 17-05-2022 13:11
Hello Bhjc,
Quick message to see how you got on with the above advice?
Gareth_L
on 29-06-2022 14:09
I’ve persevered and it’s still rubbish. I’m fed up of keep rebooting Mac and hub! Please help.
on 29-06-2022 14:53