on 25-10-2023 17:30
Hi,
Having some issues with my Hub 4 router (Wired) disconnecting throughout the day causing drop out of work meetings etc. Usually only last 10-15 minutes at a time but can be as often as 10-20 times a day. Spoke to someone via customer service (UK Based) who did indentify poor stability so prompty put me through to tech support. Wont even go into how that went but figured id give it one more channce via this channnel of communication.
Let me know what you need to run a test as would really apprecaite some support to get this progressed.
Thanks
Terry
on 28-10-2023 09:00
Hi TerryTibbs,
Thank you for your post and welcome to the community.
I'm very sorry to hear about the issues you've been having.
I have taken a look on our side and it looks as though an engineer visit is needed to resolve this.
I will private message you now to get that booked in.
^Martin