on 03-08-2022 11:19
Have recently changed from hub 3 to hub 4 and we almost daily lose internet connection where we have to switch hub off for hour or more sometimes does anyone have a solution? Is this a common fault? Do we need it replaced? Any advice gratefully received
on 03-08-2022 12:08
Please post stats:
How to get stats from a VM hub (no need to logon to the hub)
Open a web browser and go to 192.168.0.1 router mode or 192.168.100.1 modem mode
on 05-08-2022 17:58
Hi annwiley,
Welcome to the community and thank you for posting.
I am very sorry to hear you have been experiencing issues since switching to the Hub 4, we can help.
I have taken a look from our side and your equipment does appear to be running out of specification and a technician visit has been arrange.
Please do let us know how the visit goes and if we can assist further.
Thank you,
on 10-08-2022 05:44
Thank you Natalie, turns out the problem was in the box across the road. All fixed now
on 12-08-2022 08:49
Hi @annwiley,
Thanks for your update on this - I'm glad to hear things are back up and running as normal!
If you need anything else, please let us know and one of our team/community will be more than happy to give you a hand 🙂
Thanks,