Hub 4 solid red light

[Poppet64]

At exactly midnight (28/7/2021) the internet and phone went down. Hub 4 showing solid red light.  Status in our area shows green. Sick of having to book engineers and earliest one available is a week away!  We have medical equipment that uploads to the hospital so internet and phone down is not good. Am in South East England. 

1.  Virgin, please sort this out ASAP. 

2. is anyone else having same problem?

Thank you. 

[Lee_R]

Hi @Poppet64 thanks for posting and welcome back to our community.

I am sorry you're having issues with your connection.  I have located your account and have had a remote look at your service.  I am going to send you a private message.

Regards

Lee_R