Hub 4 smart device problems

[kentomas]

Since taking delivery of my Hub 4 I can’t connect my smart bulbs or socket adaptors. I use the Smart Life app and have also tried the Tuya - which seems to be identical. I’ve tried splitting the 2.4Ghz and 5Ghz and changing the channel, but no luck. I’ve now disabled the 5Ghz and still no luck. Any ideas?

[gary_dexter]

Have you reset the network settings on the smart devices to set them up again from scratch?

[kentomas]

Hi. As far as I can tell. With plugs I have inserted plug into power with button held down and released when led lights. Then pressed and held button until led flashes rapidly. Similarly with bulbs - switch o then off followed by rapid on/off/on/off/on which gives rapid flashing. In neither case is the item found. 

[gary_dexter]

Do they connect to a hub or are they just straight wifi connections?

[kentomas]

Straight WiFi connections. 
The adaptor plugs are Teckin. 
Not sure of the bulbs - have a couple of variants, but my mobility prevents me getting to them to check. 

[Beth_G]

Hi kentomas,

Thank you for your post and welcome to the community.

Are you able to plug the bulbs in the same room as the hub to see if they can connect then?

I'm assuming you aren't having any other issues with other devices connecting wirelessly? if you are, what devices are they?

Many thanks,

Beth

[kentomas]

Yes tried one of the bulbs and one of the sockets within a few feet of the Hub 4. Only other thing I use wirelessly is my iPhone which I use on the 2.4Ghz for compatibility with the smart devices. I’m beginning to think I’d be better off scrapping these generic WiFi devices and go for a system with a dedicated hub. The obvious system would be Hive, as I already use that for my gas boiler. The devices are more expensive, but at least they’d work reliably. 

[John_GS]

Hi kentomas,

I've checked the system today and I can see there's upstream issues. This does need a technician visit. I'll PM to arrange.

Kind regards,

[Pineapplechunx]

i'm having the exact same issues - all smart life plugs stopped working and all magic home LED strips gone off.

The issue is we use them for security purposes turning lights on when not in etc... the lack of support is ridiculous.

[David_Bn]

Thanks for your post Pineapplechunx and a very warm welcome to you!

Sorry to see you've been having issues with the devices and that you've been kept waiting for a response.

Looking into the stats of your Hub 4, everything currently appears to be within spec. 

Have you been able to discuss the connection issues with the manufacturers of the devices since your post?

Kindest regards,

David_Bn