Hub 4 not found in Connect App

[TopDoc03]

I can see that many people have reported a similar problem but despite every single troubleshooting step including the good old 60sec reset, my VM Connect app still cannot find the hub. In terms of providing the Internet connection and Wi-Fi, that is working however the hub and Connect app don’t seem to be able to talk to each other.

I’m hoping a member of staff can reach out to me from this forum post and find a resolution.  I have already called a few days ago and had a discussion on the phone but no resolution achieved.

[jbrennand]

What tasks do you want to use the connect app for that you cannot do by simply logging into the hub's settings?

[Client62]

With Hub 4 when the Connect app looses connection, the Hub 4 admin menu has often also failed.

[jbrennand]

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@Client62 wrote:

With Hub 4 when the Connect app looses connection, the Hub 4 admin menu has often also failed.

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Another reason for using modem mode then  😎

[Client62]

Perhaps, given Hub 4 modem mode customers are not reporting Hub 4 admin menu failure.

[TopDoc03]

Unfortunately I can’t even log into the Hub’s settings. I get a blank white screen every time

[Martin_N]

Hi TopDoc03,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue you're having with the connect app. 

Are you trying to sign in on a Wired device or Wireless?

^Martin

[TopDoc03]

Hi Martin, I am trying to access the hub via the app on my Apple iPhone hence via wireless connection.

[Alex_RM]

Hi TopDoc03,

So I can get a few more details from you, I've popped you over a private message.

Alex_Rm