Hub 4 no longer allowing certain wired connections?

[ghostbiggie]

Hello, I have a Hub 4 and the wifi signal isn't great so I bought a TP-Link router/access point about a year ago. I put the Hub in modem mode and used the TP-Link as a router to some of those powerline ethernet adaptors (so I could hardwire my cctv box) and as an access point for everything else. I also got a repeater/mesh network thing to increase my connection at my home office. Everything was working great with this set up, no issues for a year whereas with the hub as the router/access point I was having a lot of issues.

Last week, there was a disruption in the area, that took the internet out. I was advised to reset the hub, so I did, but the TP-Link access point was still not picking up any internet. So I put the hub in router mode, and now I'm back to the same problems I initially had with the hub, with the added issue of the LAN ports not working with the powerline or the TP-Link. This is with both the TP-Link as a wireless router (which requires the hub to be in modem mode) or AP mode (which takes a wired connection from the hub and converts it into a wireless signal). The LAN ports are not completely broken as I can connect a laptop over ethernet and still get a connection from 3 of the 4 ports. 

Virgin keep cancelling technicians as they can see I'm able to get online, but the connection isn't good. I don't want to buy more (especially proprietary) hardware to solve this. 

[jpeg1]

VM won't help with third party equipment. It's best not to mention that when reporting a fault as it just gives them something else to blame.

If you can demonstrate in router mode, that a single PC or similar device connected to the suspect ethernet port won't connect, then you might persuade them that it's faulty. 

[Client62]

Now the VM Network issues are resolved, I would be looking to put the Hub 4 back into Modem mode and use the home network equipment in the intended manner that has been satisfactory during the past year.

[ghostbiggie]

Yeah, That was my suspicions too but it's really annoying. It is demonstrably broken. I can even prove that the TP-Link works fine by tethering my phone! What's to stop them from blaming anything else in the chain though? e.g. my laptop's port etc

[ghostbiggie]

I've flipped over several times to try it - even trying it in access point mode. It just doesn't work. Also, the hub software is crap. I'll go to change a setting and it'll log me out, then when I try to log back in it'll tell me there's already a session open, and I'll have to wait like 15 minutes before I can open it again.

[jpeg1]

The login problem is a known bug. 

[Client62]

"I'll go to change a setting and it'll log me out, then when I try to log back in it'll tell me there's already a session open,"

This is usually occurs when managing a VM Hub via Wi-Fi !  

[legacy1]

Your hub might need replacing

[Tom_W1]

Hi @ghostbiggie thanks for your post here in the Community although we're sorry to hear of the concerns you've raised here.

I do apologise but I just want to get some clarity here before we go further.

Are the 4 ethernet ports in your Hub 4 all working, or is there one port in the Hub 4 that is not allowing any access via a wired connection?

Is this the case when trying different ethernet cables too? If it is via your third party Modem where the ports are not working can you clarify this too?

Many thanks