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Hub 4 newly installed and keeps dropping out. No ability to contact Virgin, direct line 'call failed'

Really surprised that Virgin would issue the new Hub 4 without being ready for in home diagnostic test or the ability to contact them.  They may have problems contacting them due to coronavirus, but did operations think it was a good time to issue the new Hub 4 to customers.  Three working from home and broadband drops out intermittently and is unreliable.  Also Netflix is now buffering.  Tried all day Sunday with a chatbot and said it would transfer me to someone but nothing has happened.  When I ring the Virgin landline it comes up with 'call failed'.  

I cannot even contact anyone to leave Virgin for another provider.  Been with Virgin since NTL days and website tells you to contact community support, expecting people to help for free?

Can I reinstall the old hub?

 

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Alessandro Volta
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Re: Hub 4 newly installed and keeps dropping out. No ability to contact Virgin, direct line 'call failed'

What is dropping out exactly?
Wired or wireless connections?
Or the connection in its entirety?


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Re: Hub 4 newly installed and keeps dropping out. No ability to contact Virgin, direct line 'call failed'

Thank you for responding.

Network to laptops via wifi dropping out for a few seconds to a few minutes, several times a day.

Humax (tivo box) is plugged directly into router and provides Netflix, etc.

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Alessandro Volta
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Re: Hub 4 newly installed and keeps dropping out. No ability to contact Virgin, direct line 'call failed'

So are the wired devices dropping out or no?

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