Hub 4 keeps rebooting about once per hour

[captaincallum]

I happen to have the Hub 4 in eyesight when I'm at my desk and the white light goes off for a second or two - then it comes on BRIGHT before settling down within 5 seconds back to normal.

I didn't think anything of it until I was on a Zoom call last night and the other folks worked out with me that I really do lose about 5 seconds of connectivity a few times per day. Not normally an issue however I'm a small-time YouTuber and I've just realised my live streams will be affected.

Anyway, is this just a factory reset thing do you think..?

C.

[jbrennand]

Lets look at the connection data - can you do this...
____________________________________________

In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) (DONT click these links) - and hit return -- log in and then Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs page. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts
_______________________________
Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK

https://www.thinkbroadband.com/broadband/monitoring/quality

[captaincallum]

John, I do hope they give you a gold star periodically!

DATA SET #1

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

9	203000000	0.9	36.6	QAM256	9
4	163000000	2	36.6	QAM256	4
5	171000000	1.8	36.6	QAM256	5
6	179000000	1.7	36.6	QAM256	6
7	187000000	1.6	37.6	QAM256	7
8	195000000	1.3	36.6	QAM256	8
10	211000000	0.7	36.6	QAM256	10
11	219000000	0.7	36.6	QAM256	11
12	227000000	0.4	36.4	QAM256	12
13	235000000	0.1	36.6	QAM256	13
14	243000000	-0.3	36.4	QAM256	14
15	251000000	-0.7	35.6	QAM256	15
16	259000000	-1.3	35.8	QAM256	16
17	267000000	-1.1	35.8	QAM256	17
18	275000000	-0.3	36.4	QAM256	18
19	283000000	-0.1	36.4	QAM256	19
20	291000000	0.1	36.4	QAM256	20
21	299000000	-0.3	36.6	QAM256	21
22	307000000	-0.6	36.6	QAM256	22
23	315000000	-0.4	37.4	QAM256	23
24	323000000	-0.1	37.4	QAM256	24
25	331000000	0.1	36.6	QAM256	25
26	339000000	-0.2	37.4	QAM256	26
27	347000000	-0.6	36.6	QAM256	27
28	355000000	-0.6	36.6	QAM256	28
29	363000000	-1	36.6	QAM256	29
30	371000000	-1.4	36.6	QAM256	30
31	379000000	-1.4	36.6	QAM256	31
32	387000000	-1.6	36.4	QAM256	32
33	395000000	-1.7	36.4	QAM256	33
34	403000000	-1.6	36.6	QAM256	34

[captaincallum]

DATA SET #2

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

9	Locked	36.609653	0	0
4	Locked	36.609653	0	0
5	Locked	36.609653	0	0
6	Locked	36.609653	0	0
7	Locked	37.636276	0	0
8	Locked	36.609653	0	0
10	Locked	36.609653	0	0
11	Locked	36.609653	0	0
12	Locked	36.386890	0	0
13	Locked	36.609653	0	0
14	Locked	36.386890	0	0
15	Locked	35.595078	0	0
16	Locked	35.779911	0	0
17	Locked	35.779911	0	0
18	Locked	36.386890	0	0
19	Locked	36.386890	0	0
20	Locked	36.386890	0	0
21	Locked	36.609653	0	0
22	Locked	36.609653	0	0
23	Locked	37.355988	0	0
24	Locked	37.355988	0	0
25	Locked	36.609653	0	0
26	Locked	37.355988	0	0
27	Locked	36.609653	0	0
28	Locked	36.609653	0	0
29	Locked	36.609653	0	0
30	Locked	36.609653	0	0
31	Locked	36.609653	0	0
32	Locked	36.386890	0	0
33	Locked	36.386890	0	0
34	Locked	36.609653	0	0

[captaincallum]

More on DOWNSTREAM:

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

96

4K

1840

QAM4096

759

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159

Locked

37

-7.3

2842090248

17728

[captaincallum]

UPSTREAM DATA SET:

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	43100000	39	5120 KSym/sec	QAM64	2
2	23600000	42	5120 KSym/sec	QAM64	5
3	30100000	40.5	5120 KSym/sec	QAM64	4
4	36600000	40	5120 KSym/sec	QAM64	3
5	49600000	39	5120 KSym/sec	QAM64	1

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0
5	ATDMA	0	0	0	0

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation

6

10.0

33.2

2K

QAM8

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts

6

OFDMA

200

53.9

4

0

[captaincallum]

THINK BROADBAND GRAPH:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/0f7edcdd3e09b4ea7bedf78e8b968d8f16...

[legacy1]

clipping...this in router mode?

[captaincallum]

Hey - thanks for showing interst..!

I have it working "out the box" not in any special way. I'm connecting all my "stuff" via ethernet on a local switch on my desk - the rest of the family connect via wifi. I have a Ubiquity access point - also connected via Ethernet on the other side of the house - so both wifi points are working independently.

C.

[captaincallum]

PS - Not sure what "clipping" means.. Is that what you are seeing? I am an audio guy actually, so I assume it's meant in a similar way..

C.