Hub 4 keeps losing internet.

[Anankha]

This began on Friday. We'd had a Sky Q box installed & every day since the internet disconnects, the Hub is restarting & I lose Wi-Fi & ethernet connection. Checking service status states all is OK but when checking further says there's an intermittent fault in the area.

Every time this happens the Sky Q box restarts.

[jbrennand]

As it started on the day the SkyQ arrived..... Try disconnecting the Sky Q for a few hours and see if the BQM "cleans up" if it does then thats where the issue lays. If not, it may be the "known issue/" - is that reported on the 0800 561 0061 number

[Anankha]

Should the problem occur again I will disconnect the Q box. However why would the box affect the Hub 4?

[jbrennand]

Not familiar with Sky Q - I just assumed you had it connected on an ethernet cable... but if its on Wifi then of course - it wont 🙂

[Anankha]

Thanks, that’s why I thought it was strange both went down at the same time.

I’ll continue to monitor the problem. I have a question open on the Sky community for this too.

[jbrennand]

Did the 0800 number report a known issue?

[Anankha]

I’ve not had the chance to call the number yet.

[Molly_T]

Hi @Anankha, 

Sorry to hear of this. Are you still experiencing this issue? Were you able to check via the number provided for any known issues?

Have you heard anything from the Sky forum also?

Let us know how you are getting on so we can offer more support. 
All the best. 

[Anankha]

Yes, there was an intermittent fault in the area. Since Monday the problem hasn’t occurred again.
Sky has said to contact them again if the problem happens when there’s no wifi outage.

[Gareth_L]

HI Anankha

Thank you for the updates 

Glad its settled down now

It will have been coincidental 

I checked for any issues in the area and your power levels are all okay

Gareth_L