on 30-11-2021 08:06
Hi the hub 4 keeps disconnecting once or twice a week I have looked in the network log and some entries are logged some are not logged at the time the hub went down ?
Get these in the logs lots I will post detailed ones if required thanks.
No Ranging Response received - T3 time-out
MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM
CM-STATUS message sent. Event Type Code: 24; Chan ID: 33
Answered! Go to Answer
on 30-11-2021 08:11
Go to the status page where you found the network log. Open the Downstream tab. Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here as TEXT not screenshots. Post that, do the same for the Upstream and Network log. You'll get an error message when you post the Network log, just click on "post" a second time.
Then we can check for any obvious problems with power, noise or error counts.
on 30-11-2021 08:11
Go to the status page where you found the network log. Open the Downstream tab. Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here as TEXT not screenshots. Post that, do the same for the Upstream and Network log. You'll get an error message when you post the Network log, just click on "post" a second time.
Then we can check for any obvious problems with power, noise or error counts.
on 30-11-2021 08:54
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
12 | 227000000 | 5.8 | 39 | QAM256 | 12 |
1 | 139000000 | 5.3 | 39 | QAM256 | 1 |
2 | 147000000 | 5.3 | 39 | QAM256 | 2 |
3 | 155000000 | 5.2 | 40.4 | QAM256 | 3 |
4 | 163000000 | 5.3 | 40.9 | QAM256 | 4 |
5 | 171000000 | 5.1 | 39 | QAM256 | 5 |
6 | 179000000 | 5.2 | 40.4 | QAM256 | 6 |
7 | 187000000 | 5.2 | 39 | QAM256 | 7 |
8 | 195000000 | 5 | 39 | QAM256 | 8 |
9 | 203000000 | 5.3 | 39 | QAM256 | 9 |
10 | 211000000 | 5.5 | 39 | QAM256 | 10 |
11 | 219000000 | 5.9 | 40.4 | QAM256 | 11 |
13 | 235000000 | 5.9 | 39 | QAM256 | 13 |
14 | 243000000 | 5.2 | 39 | QAM256 | 14 |
15 | 251000000 | 5.2 | 39 | QAM256 | 15 |
16 | 259000000 | 5.7 | 40.4 | QAM256 | 16 |
17 | 267000000 | 6 | 39 | QAM256 | 17 |
18 | 275000000 | 6.5 | 40.4 | QAM256 | 18 |
19 | 283000000 | 6.1 | 39 | QAM256 | 19 |
20 | 291000000 | 5.6 | 38.6 | QAM256 | 20 |
21 | 299000000 | 5.7 | 39 | QAM256 | 21 |
22 | 307000000 | 5.6 | 39 | QAM256 | 22 |
23 | 315000000 | 5.9 | 39 | QAM256 | 23 |
24 | 323000000 | 6.3 | 39 | QAM256 | 24 |
25 | 331000000 | 5.7 | 38.6 | QAM256 | 25 |
26 | 339000000 | 6 | 39 | QAM256 | 26 |
27 | 347000000 | 5.6 | 39 | QAM256 | 27 |
28 | 355000000 | 5.4 | 39 | QAM256 | 28 |
29 | 363000000 | 5.9 | 39 | QAM256 | 29 |
30 | 371000000 | 5.3 | 39 | QAM256 | 30 |
31 | 379000000 | 5.4 | 38.6 | QAM256 | 31 |
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
12 | Locked | 38.983261 | 0 | 0 |
1 | Locked | 38.983261 | 0 | 0 |
2 | Locked | 38.983261 | 0 | 0 |
3 | Locked | 40.366287 | 0 | 0 |
4 | Locked | 40.946209 | 0 | 0 |
5 | Locked | 38.983261 | 0 | 0 |
6 | Locked | 40.366287 | 0 | 0 |
7 | Locked | 38.983261 | 0 | 0 |
8 | Locked | 38.983261 | 0 | 0 |
9 | Locked | 38.983261 | 0 | 0 |
10 | Locked | 38.983261 | 0 | 0 |
11 | Locked | 40.366287 | 0 | 0 |
13 | Locked | 38.983261 | 0 | 0 |
14 | Locked | 38.983261 | 0 | 0 |
15 | Locked | 38.983261 | 0 | 0 |
16 | Locked | 40.366287 | 0 | 0 |
17 | Locked | 38.983261 | 0 | 0 |
18 | Locked | 40.366287 | 0 | 0 |
19 | Locked | 38.983261 | 0 | 0 |
20 | Locked | 38.605377 | 0 | 0 |
21 | Locked | 38.983261 | 0 | 0 |
22 | Locked | 38.983261 | 0 | 0 |
23 | Locked | 38.983261 | 0 | 0 |
24 | Locked | 38.983261 | 0 | 0 |
25 | Locked | 38.605377 | 0 | 0 |
26 | Locked | 38.983261 | 0 | 0 |
27 | Locked | 38.983261 | 0 | 0 |
28 | Locked | 38.983261 | 0 | 0 |
29 | Locked | 38.983261 | 0 | 0 |
30 | Locked | 38.983261 | 0 | 0 |
31 | Locked | 38.605377 | 0 | 0 |
3.1 Downstream channels
33 | 96 | 4K | 1880 | QAM4096 | 424 |
33 | Locked | 41 | 5.9 | 495844608 | 0 |
on 30-11-2021 08:55
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 60300000 | 44.5 | 5120 KSym/sec | 64QAM | 1 |
2 | 46200000 | 43 | 5120 KSym/sec | 64QAM | 3 |
3 | 39400000 | 42.8 | 5120 KSym/sec | 64QAM | 4 |
4 | 53700000 | 44 | 5120 KSym/sec | 64QAM | 2 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
2 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
3 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
4 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
on 30-11-2021 09:21
on 30-11-2021 09:25
Its both thanks
on 30-11-2021 09:31
on 04-12-2021 12:44
Hi @Mikeuk thanks for posting and welcome back to our community.
I am sorry to hear that your hub is randomly rebooting. I would like to take a closer look. I am going to send you a quick private message.
Regards
Lee_R
on 07-12-2021 11:26
on 16-12-2021 17:45
Thanks Lee an engineer came out on Saturday 11th December and checked everything a few bad corroded connections down the road that have been renewed, the engineer rang back on Tuesday morning to check everything ok it was however that evening the internet went off again, and now today 16th December. It comes back on after a few mins but its not good when trying to get work done.
Thanks