I installed our new Hub 4 yesterday and everything is working well. I want to change the password though so opened up http://192.168.0.1/ as instructed but it says I'm entering the wrong password (which is on the card). Have tried multiple times.
I know you can't do it through the app, I am using a browser.
It sounds like you are inputting the wifi password instead of the Settings password (8 numeric digits)
EDIT
The settings password should be on the base of the hub.
Dave
I don't work for Virgin Media. I'm a Very Insightful Person, I'm here to share knowledge. Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
It sounds like you are inputting the wifi password instead of the Settings password (8 numeric digits)
EDIT
The settings password should be on the base of the hub.
Dave
I don't work for Virgin Media. I'm a Very Insightful Person, I'm here to share knowledge. Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
It's good to see you managed to change your logging in password.
Stay safe and take care.
Dave
I don't work for Virgin Media. I'm a Very Insightful Person, I'm here to share knowledge. Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
