Virgin Media Community

[Citilad]

I have updated my hub 3 to a hub 4. The hub 4 has been working for several hours but I'm unable to connect the app to the Hub to manage it.  I get the "something wrong at our end" message.

I have cleared all data on the app and re installed it but with no luck.  I have tried direct link to hub using https://192.168.0.1 but that fails to connect. 

I am on the correct WiFi network with my device, I'm not using mobile data or public WiFi to connect to my hub 4.

[Zoie_P]

Hi @Citilad,

Thank you for your post and welcome to the forums 👋

I have taken a look and can see you are currently affected by an SNR outage. The fix date for this is 20 MAR 2023 15:30.

Keep us posted on this if you are still having issues past this date.

Zoie