Hub 4 booting repeating registration failed

[georgia-horton9]

So my internet has been down for about 5 days now, we originally thought the power surge protector was the problem but we're not so sure. We've been having problems since a storm about 2 weeks ago. 

The Hub 4 is constantly in a state of rebooting itself with the white flashing lights, in the IP settings it has 'registration failed'. I've tried rebooting several times. 

I can barely check the service status because I get a constant 'sorry, we have a problem' error.

[jbrennand]

Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of local issues down to postcode level. You can start a compensation time on there too.

[Kath_F]

Hi georgia-horton9, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

I'm sorry to hear that you are having an issue with your broadband. 

I can see since posting, you have been able to get an engineer arranged. Please let us know how the visit goes and if you need anything else, you know where we are. 

Thanks,