on 14-01-2022 14:00
Me again with another post, sorry!
So after having an issue with the speed to the hub not being 1gb this has been sorted after a couple of engineers came out, so thanks for all the help
I am logging in the hub via web browser and when I look at connected devices there are a few devices called unknown and also the laptop I am on does not appear?
Also when I change a device to a laptop/mobile/desk top etc it does not save it and also does not save the name if I change it from unknown
If I was to reset the hub would my 3 boxes all connect automatically? I could then connect each device to see what they are called?
Answered! Go to Answer
on 25-01-2022 15:07
@Adduxi wrote:DS power levels should be -6 to +10 and US between 34 and 51.
i believe the upstream can work with levels below 34 on FTTP but dont know what the figure is
on 03-02-2022 10:41
So an update!!! Had another engineer come out and he has made the upstream slightly higher and the downstream lower, I think that is right!!!
Issue seems to still be the same!! Also my pod no longer works and for some reason can not get onto samknows real speed to do a test? Goes the webpage but just sits there then one minute it does connect where as before engineer came it connected ok all the time!!
Do you think Virgin would swap out router? Just done some speed tests in last hour and with not moving or changing anything one minute I am getting 205 then getting 446!!!!!
Has anyone got any ideas? Is it worth me getting a TPLink decor, the engineer recommended them
on 03-02-2022 12:48
So this is a couple of speed test just done! Can not do them on SamKnows as not connecting to it!! This can not be right? From 286 to 15.4!!
on 03-02-2022 12:50
And wired speeds?
on 03-02-2022 12:51
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
25 | 331000000 | 3 | 39 | QAM256 | 25 |
1 | 139000000 | 3.8 | 40.4 | QAM256 | 1 |
2 | 147000000 | 3.6 | 40.4 | QAM256 | 2 |
3 | 155000000 | 3.7 | 40.4 | QAM256 | 3 |
4 | 163000000 | 3.6 | 40.4 | QAM256 | 4 |
5 | 171000000 | 3.5 | 40.4 | QAM256 | 5 |
6 | 179000000 | 3.5 | 39 | QAM256 | 6 |
7 | 187000000 | 3.7 | 40.4 | QAM256 | 7 |
8 | 195000000 | 3.4 | 39 | QAM256 | 8 |
9 | 203000000 | 3.6 | 40.9 | QAM256 | 9 |
10 | 211000000 | 3.6 | 40.4 | QAM256 | 10 |
11 | 219000000 | 3.7 | 40.4 | QAM256 | 11 |
12 | 227000000 | 3.8 | 40.4 | QAM256 | 12 |
13 | 235000000 | 3.9 | 40.4 | QAM256 | 13 |
14 | 243000000 | 3.7 | 40.9 | QAM256 | 14 |
15 | 251000000 | 3.8 | 40.4 | QAM256 | 15 |
16 | 259000000 | 3.5 | 40.9 | QAM256 | 16 |
17 | 267000000 | 3.9 | 40.9 | QAM256 | 17 |
18 | 275000000 | 3.5 | 39 | QAM256 | 18 |
19 | 283000000 | 3.4 | 40.4 | QAM256 | 19 |
20 | 291000000 | 2.9 | 40.4 | QAM256 | 20 |
21 | 299000000 | 3 | 39 | QAM256 | 21 |
22 | 307000000 | 3.5 | 40.4 | QAM256 | 22 |
23 | 315000000 | 3.4 | 40.4 | QAM256 | 23 |
24 | 323000000 | 3.1 | 38.6 | QAM256 | 24 |
26 | 339000000 | 3.4 | 39 | QAM256 | 26 |
27 | 347000000 | 3.3 | 39 | QAM256 | 27 |
28 | 355000000 | 3.3 | 39 | QAM256 | 28 |
29 | 363000000 | 3.6 | 39 | QAM256 | 29 |
30 | 371000000 | 3.9 | 39 | QAM256 | 30 |
31 | 379000000 | 3.4 | 38.6 | QAM256 | 31 |
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
25 | Locked | 38.983261 | 0 | 0 |
1 | Locked | 40.366287 | 0 | 0 |
2 | Locked | 40.366287 | 0 | 0 |
3 | Locked | 40.366287 | 0 | 0 |
4 | Locked | 40.366287 | 0 | 0 |
5 | Locked | 40.366287 | 0 | 0 |
6 | Locked | 38.983261 | 0 | 0 |
7 | Locked | 40.366287 | 0 | 0 |
8 | Locked | 38.983261 | 0 | 0 |
9 | Locked | 40.946209 | 0 | 0 |
10 | Locked | 40.366287 | 0 | 0 |
11 | Locked | 40.366287 | 0 | 0 |
12 | Locked | 40.366287 | 0 | 0 |
13 | Locked | 40.366287 | 0 | 0 |
14 | Locked | 40.946209 | 0 | 0 |
15 | Locked | 40.366287 | 0 | 0 |
16 | Locked | 40.946209 | 0 | 0 |
17 | Locked | 40.946209 | 0 | 0 |
18 | Locked | 38.983261 | 0 | 0 |
19 | Locked | 40.366287 | 0 | 0 |
20 | Locked | 40.366287 | 0 | 0 |
21 | Locked | 38.983261 | 0 | 0 |
22 | Locked | 40.366287 | 0 | 0 |
23 | Locked | 40.366287 | 0 | 0 |
24 | Locked | 38.605377 | 0 | 0 |
26 | Locked | 38.983261 | 0 | 0 |
27 | Locked | 38.983261 | 0 | 0 |
28 | Locked | 38.983261 | 0 | 0 |
29 | Locked | 38.983261 | 0 | 0 |
30 | Locked | 38.983261 | 0 | 0 |
31 | Locked | 38.605377 | 0 | 0 |
159 | 96 | 4K | 1880 | QAM4096 | 759 |
159 | Locked | 41 | 4.8 | 33137263 | 12 |
on 03-02-2022 12:52
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 46200000 | 33.5 | 5120 KSym/sec | 64QAM | 11 |
2 | 39400000 | 33.5 | 5120 KSym/sec | 64QAM | 12 |
3 | 53700000 | 33.5 | 5120 KSym/sec | 64QAM | 10 |
4 | 60300000 | 33.5 | 5120 KSym/sec | 64QAM | 9 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
2 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
3 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
4 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
on 03-02-2022 12:54
Wired speed is good, just the wi-fi
As I have said I know that wi-fi speeds vary etc but I am in the same room with same devices etc connected so would expect if to be about the same?
Also do not understand why since engineer been samknows not working and the pods I have got are not working either
on 03-02-2022 13:36
Are you sure he didn’t swap the hub out already?
on 03-02-2022 13:40
Defiantly sure did not swap out the hub
on 03-02-2022 13:48
Pods should still work then.
Are the lights just flashing on the pods?