Hub 4 and connected devices

[gingermoonman]

Me again with another post, sorry!

So after having an issue with the speed to the hub not being 1gb this has been sorted after a couple of engineers came out, so thanks for all the help

I am logging in the hub via web browser and when I look at connected devices there are a few devices called unknown and also the laptop I am on does not appear?

Also when I change a device to a laptop/mobile/desk top etc it does not save it and also does not save the name if I change it from unknown

If I was to reset the hub would my 3 boxes all connect automatically? I could then connect each device to see what they are called?

[gingermoonman]

So this is my data if that helps? Still really slow speeds!!!

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25	331000000	5.699997	40.366287	QAM256	25
1	139000000	7.800003	40.946209	QAM256	1
2	147000000	7.599998	40.366287	QAM256	2
3	155000000	7.699997	40.366287	QAM256	3
4	163000000	7.400002	40.366287	QAM256	4
5	171000000	7.300003	40.366287	QAM256	5
6	179000000	7.199997	40.366287	QAM256	6
7	187000000	7.300003	40.366287	QAM256	7
8	195000000	6.900002	40.366287	QAM256	8
9	203000000	7.099998	40.366287	QAM256	9
10	211000000	6.900002	40.366287	QAM256	10
11	219000000	7.199997	40.366287	QAM256	11
12	227000000	7.099998	40.946209	QAM256	12
13	235000000	7.400002	40.366287	QAM256	13
14	243000000	7.199997	40.366287	QAM256	14
15	251000000	7.300003	40.946209	QAM256	15
16	259000000	7.000000	40.946209	QAM256	16
17	267000000	7.199997	40.366287	QAM256	17
18	275000000	7.000000	40.366287	QAM256	18
19	283000000	6.699997	40.946209	QAM256	19
20	291000000	6.300003	40.366287	QAM256	20
21	299000000	6.199997	40.366287	QAM256	21
22	307000000	6.699997	40.366287	QAM256	22
23	315000000	6.599998	40.366287	QAM256	23
24	323000000	6.099998	38.983261	QAM256	24
26	339000000	6.199997	40.366287	QAM256	26
27	347000000	6.000000	40.946209	QAM256	27
28	355000000	5.800003	38.983261	QAM256	28
29	363000000	6.000000	38.983261	QAM256	29
30	371000000	6.400002	40.366287	QAM256	30
31	379000000	5.699997	40.366287	QAM256	31

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25	Locked	40.366287	0	0
1	Locked	40.946209	0	0
2	Locked	40.366287	8	0
3	Locked	40.366287	0	0
4	Locked	40.366287	0	0
5	Locked	40.366287	0	0
6	Locked	40.366287	0	0
7	Locked	40.366287	0	0
8	Locked	40.366287	29	0
9	Locked	40.366287	6	0
10	Locked	40.366287	0	0
11	Locked	40.366287	0	0
12	Locked	40.946209	0	0
13	Locked	40.366287	7	0
14	Locked	40.366287	0	0
15	Locked	40.946209	0	0
16	Locked	40.946209	0	0
17	Locked	40.366287	0	0
18	Locked	40.366287	0	0
19	Locked	40.946209	0	0
20	Locked	40.366287	0	0
21	Locked	40.366287	0	0
22	Locked	40.366287	7	0
23	Locked	40.366287	0	0
24	Locked	38.983261	0	0
26	Locked	40.366287	0	0
27	Locked	40.946209	0	0
28	Locked	38.983261	0	0
29	Locked	38.983261	0	0
30	Locked	40.366287	0	0
31	Locked	40.366287	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

96

4K

1880

QAM4096

759

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159

Locked

41

6.2

621658

22

[gingermoonman]

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53700000	29.020599	5120 KSym/sec	64QAM	10
2	39400000	29.020599	5120 KSym/sec	64QAM	12
3	46200000	29.020599	5120 KSym/sec	64QAM	11
4	60300000	29.020599	5120 KSym/sec	64QAM	9

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	0	0
2	US_TYPE_STDMA	0	0	0	0
3	US_TYPE_STDMA	0	0	0	0
4	US_TYPE_STDMA	0	0	0	0

[gary_dexter]

What band are you connecting to?

[gingermoonman]

Got no idea? I log onto the hub to show connected devices and my phone, laptop or desktop computer are on there, totally pointless having it!

[-tony-]

what is your connection - FTTP or coax from the cabinet - the upstream levels are too low for coax - not sure on FTTP - imo they need looking at either way

how that will affect wifi speeds i have no idea but they are not right

[gingermoonman]

Thanks for the reply, got no idea about my connection!! do you think Virgin will look at this?

[-tony-]

---

@gingermoonman wrote:

Thanks for the reply, got no idea about my connection!! do you think Virgin will look at this?

---

yes they will - will flag the thread and get them back

[gingermoonman]

sorry are you going to arrange them to come back or do I need to do it?

Thanks for the help

[-tony- · Accepted solution]

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@gingermoonman wrote:

sorry are you going to arrange them to come back or do I need to do it?

Thanks for the help

---

you can ring and tell them the upstream is too low - if you get offshore no idea what they will do - their solutions are many and varied - non will do any thing

or you can wait for VM to get back to the thread they will look at things and decide if it need a tech visit

[gingermoonman]

Thats great will wait for VM, does it normally take long for them to come back?