Hub 4 and connected devices

[gingermoonman]

Me again with another post, sorry!

So after having an issue with the speed to the hub not being 1gb this has been sorted after a couple of engineers came out, so thanks for all the help

I am logging in the hub via web browser and when I look at connected devices there are a few devices called unknown and also the laptop I am on does not appear?

Also when I change a device to a laptop/mobile/desk top etc it does not save it and also does not save the name if I change it from unknown

If I was to reset the hub would my 3 boxes all connect automatically? I could then connect each device to see what they are called?

[gingermoonman]

So when the laptop is not showing up on devices connected I seem to get slower speeds? Must be connected!!
Please see images the slower speeds is when it is not showing connected 266 and when showing connected getting 720??

Any ideas?

[gingermoonman]

Can anyone help with above post? I have noticed that when right next to the hub 4 I am only getting speeds of 200!! I understand that it goes up and down and also if lots if devices connected it is lower but I have got nothing else connected!!
When I connect to the hub 4 via laptop and run a diagnostic on the last test about wi-fi says you have a few problems

[gingermoonman]

Do you think Virgin would replace the hub 4?

[gary_dexter]

Speeds are only applicable for wired devices not Wifi 

[gingermoonman]

What I do not understand is that the wi-fi speed is really good on one test and then the next terrible!! Same device nothing changed or extra connections? Still the laptop one minute says device connected on the hub setting and the next it is not?

[jbrennand]

Can often be caused by a bad/loose connection somewhere - so worth checking that first.

Might be worth a 60 second pinhole reset as well if you haven.t done one recently

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Do a quick check that all of your coax cable connections are in nice and "finger" tight - at the Hub and wall box and also at any connectors etc. Ensure there are no “unterminated cable loose ends. Disconnect all the connections and reconnect to be sure. Also check that the internal wiring is ok with no kinking or chaffing, check that all looks good with the outside cabling and wall box (no “staples, etc.,) piercing the cables.

[gingermoonman]

Thanks will try that

[gingermoonman]

For some reason my laptop still not showing on connected devices? What would you say is a good wi-fi speed? I know it can fluctuate

[gary_dexter]

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@gingermoonman wrote:

For some reason my laptop still not showing on connected devices? What would you say is a good wi-fi speed? I know it can fluctuate

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Between 0 and you line speed. There’s no definitive answer.