on 21-02-2022 19:18
Hi, I’ve been having WiFi issues for months, poor download speeds, dropping out etc Thought it may have been due to the number of devices connected, the kids with Netflix etc, phones, etc etc so upgraded from the 500meg to 1Gb a couple of weeks ago. The same issue occurred, poor WiFi, could stand next to hub 4 and would be exactly the same. Engineer came out, replaced cables, checked connections, checked cabinet etc - all fine, that Sam knows show 1200ish going into hub but output is 50-300 and as low as 10 at times. The engineer stripped hub back as well, removed all lan cables into hub, reset it etc and the output was still the same. He couldn’t explain it and a manager with a laptop needs to come out in a couple of weeks!!! Anyone else had a similar issue/can suggest anything while I wait ? Thx
on 23-02-2022 06:55
Ah, okay, thank you
on 23-02-2022 09:05
its not got much better
on 23-02-2022 09:37
I've got the same exact issue with Hub 4
Seems like it's hardware/firmware related
on 23-02-2022 09:43
Oh!! Has it been resolved? How did you know?!? Thx
on 23-02-2022 10:19
Mind you, I upgraded from 500mb to the 1g as I was having similar issues and put it down to needing more bandwidth due to high usage, streaming, gaming etc
So upgraded from Hub 3 to hub 4 and the issue continued.
on 23-02-2022 10:39
on 23-02-2022 11:46
Sorry to hear that, it's such a headache and one we shouldn't have to be dealing with.
I wonder what the common denominator is as this doesn't happen to every customer, as you said the engineer had 6/7 customers with the same issue.
Where about's are you? Im in watford.
And still getting this service.
on 25-02-2022 09:24
on 25-02-2022 10:54
Cheers, I wonder if changing the hub might work, a hub 6?
on 25-02-2022 17:02
Is this forum monitored by Virgin ? Just wondering if they have anything to say about my BQM. Just had enough, its absolutely ridiculous that you have to even go onto a forum to try and fix your own broadband.