on 21-02-2022 19:18
Hi, I’ve been having WiFi issues for months, poor download speeds, dropping out etc Thought it may have been due to the number of devices connected, the kids with Netflix etc, phones, etc etc so upgraded from the 500meg to 1Gb a couple of weeks ago. The same issue occurred, poor WiFi, could stand next to hub 4 and would be exactly the same. Engineer came out, replaced cables, checked connections, checked cabinet etc - all fine, that Sam knows show 1200ish going into hub but output is 50-300 and as low as 10 at times. The engineer stripped hub back as well, removed all lan cables into hub, reset it etc and the output was still the same. He couldn’t explain it and a manager with a laptop needs to come out in a couple of weeks!!! Anyone else had a similar issue/can suggest anything while I wait ? Thx
on 22-02-2022 14:42
on 22-02-2022 15:23
Hi,
it happens on the LAN connections as well. The engineer unplugged all the LAN Cables, reset the hub etc and the WiFi was the same as was the LAN connection. Intermittent, fluctuating from 50mps to max 200/300. Typically the lower
on 22-02-2022 15:34
on 22-02-2022 16:03
Trying, can’t get on the hub page,
on 22-02-2022 16:08
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
25 | 330750000 | 8.8 | 37.4 | QAM256 | 25 |
1 | 138750000 | 8.3 | 39 | QAM256 | 1 |
2 | 146750000 | 8 | 39 | QAM256 | 2 |
3 | 154750000 | 7.8 | 38.6 | QAM256 | 3 |
4 | 162750000 | 7.7 | 38.6 | QAM256 | 4 |
5 | 170750000 | 7.9 | 38.6 | QAM256 | 5 |
6 | 178750000 | 7.9 | 39 | QAM256 | 6 |
7 | 186750000 | 7.8 | 39 | QAM256 | 7 |
8 | 194750000 | 7.9 | 39 | QAM256 | 8 |
9 | 202750000 | 8 | 39 | QAM256 | 9 |
10 | 210750000 | 7.9 | 39 | QAM256 | 10 |
11 | 218750000 | 7.5 | 38.6 | QAM256 | 11 |
12 | 226750000 | 7 | 39 | QAM256 | 12 |
13 | 234750000 | 6.8 | 39 | QAM256 | 13 |
14 | 242750000 | 7.2 | 39 | QAM256 | 14 |
15 | 250750000 | 7 | 39 | QAM256 | 15 |
16 | 258750000 | 6.7 | 38.6 | QAM256 | 16 |
17 | 266750000 | 6.1 | 38.6 | QAM256 | 17 |
18 | 274750000 | 6.4 | 38.6 | QAM256 | 18 |
19 | 282750000 | 7 | 39 | QAM256 | 19 |
20 | 290750000 | 7.6 | 37.4 | QAM256 | 20 |
21 | 298750000 | 8.6 | 37.4 | QAM256 | 21 |
22 | 306750000 | 8.8 | 37.4 | QAM256 | 22 |
23 | 314750000 | 8.7 | 37.6 | QAM256 | 23 |
24 | 322750000 | 8.4 | 37.4 | QAM256 | 24 |
26 | 338750000 | 8.9 | 37.6 | QAM256 | 26 |
27 | 346750000 | 8.8 | 37.6 | QAM256 | 27 |
28 | 354750000 | 8.7 | 38.6 | QAM256 | 28 |
29 | 362750000 | 9 | 39 | QAM256 | 29 |
30 | 370750000 | 9.6 | 38.6 | QAM256 | 30 |
31 | 378750000 | 9.9 | 38.6 | QAM256 | 31 |
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
25 | Locked | 37.355988 | 0 | 0 |
1 | Locked | 38.983261 | 0 | 0 |
2 | Locked | 38.983261 | 0 | 0 |
3 | Locked | 38.605377 | 0 | 0 |
4 | Locked | 38.605377 | 0 | 0 |
5 | Locked | 38.605377 | 0 | 0 |
6 | Locked | 38.983261 | 0 | 0 |
7 | Locked | 38.983261 | 0 | 0 |
8 | Locked | 38.983261 | 0 | 0 |
9 | Locked | 38.983261 | 0 | 0 |
10 | Locked | 38.983261 | 0 | 0 |
11 | Locked | 38.605377 | 0 | 0 |
12 | Locked | 38.983261 | 0 | 0 |
13 | Locked | 38.983261 | 0 | 0 |
14 | Locked | 38.983261 | 0 | 0 |
15 | Locked | 38.983261 | 0 | 0 |
16 | Locked | 38.605377 | 0 | 0 |
17 | Locked | 38.605377 | 0 | 0 |
18 | Locked | 38.605377 | 0 | 0 |
19 | Locked | 38.983261 | 0 | 0 |
20 | Locked | 37.355988 | 0 | 0 |
21 | Locked | 37.355988 | 0 | 0 |
22 | Locked | 37.355988 | 0 | 0 |
23 | Locked | 37.636276 | 0 | 0 |
24 | Locked | 37.355988 | 0 | 0 |
26 | Locked | 37.636276 | 0 | 0 |
27 | Locked | 37.636276 | 0 | 0 |
28 | Locked | 38.605377 | 0 | 0 |
29 | Locked | 38.983261 | 0 | 0 |
30 | Locked | 38.605377 | 0 | 0 |
31 | Locked | 38.605377 | 0 | 0 |
159 | 94 | 4K | 1840 | QAM4096 | 424 |
159 | Locked | 43 | 8.8 | 12456495 | 0 |
on 22-02-2022 16:09
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 39400000 | 41.8 | 5120 KSym/sec | 64QAM | 4 |
2 | 46200000 | 42.3 | 5120 KSym/sec | 64QAM | 3 |
3 | 53700000 | 41.8 | 5120 KSym/sec | 64QAM | 2 |
4 | 60300000 | 42.3 | 5120 KSym/sec | 64QAM | 1 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
2 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
3 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
4 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
on 22-02-2022 16:12
on 22-02-2022 16:12
Time Priority Description
Tue 15/02/2022 14:51:38 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Wed 16/02/2022 08:26:40 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 17/02/2022 07:16:22 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 17/02/2022 18:50:26 | 6 | CM-STATUS message sent. Event Type Code: 3; Chan ID: N/A; DSID: 691327; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 17/02/2022 21:05:52 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 17/02/2022 21:06:15 | 6 | CM-STATUS message sent. Event Type Code: 3; Chan ID: N/A; DSID: 691311; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sat 19/02/2022 12:33:36 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sun 20/02/2022 10:40:37 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sun 20/02/2022 11:16:53 | 6 | CM-STATUS message sent. Event Type Code: 3; Chan ID: N/A; DSID: 691684; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sun 20/02/2022 11:30:21 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue 22/02/2022 15:10:00 | 4 | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue 22/02/2022 15:10:00 | 6 | DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue 22/02/2022 15:36:00 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
on 22-02-2022 16:16
Network access | true |
Maximum Number of CPEs | 1 |
Baseline Privacy | true |
DOCSIS Mode | 3.1 |
Config file | ;kfoA,.iyewrkldJKDHSUBsgv |
SFID | 29645 |
Max Traffic Rate | 1200000450 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
SFID | 31746 |
Max Traffic Rate | 55000270 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 16320 |
Scheduling Type | bestEffort |