on 28-11-2021 22:41
The Hub 4 My Story
Having had the opportunity to upgrade to an hub 4 from an hub 2 and having then had a multitude of issues I have written this article in an hope it will help some people with similar issues , I will make it has brief as I can so you can pick out what might work for you.
Symptoms:
Actions (Summarised):
Conclusion:
I tried 2 routers every channel , changed modes etc & Channels (6, 9 & 11 are supposed to be fixed and more reliable) but nothing made big changes even after the phone issue was discovered & fixed
My final advice is
Please give feed back if it works for you , I spent hours but it should be a quick fix cutting to the chase
Alan
Answered! Go to Answer
on 29-11-2021 07:29
Excellent detective work!
A few thoughts:
1) No need to screenshot the settings, unless that's how you like to work. If simply wanting to go back to all default settings, then a pinhole reset of the hub will achieve that. If you've got multiple settings adjusted for how you like, the hub has a backup to PC and restore settings function under the hub's Admin menu.
2) VM have "previous" for rolling out wifi settings changes that customers didn't ask for, and for hub firmware faults that cause occasional wifi settings changes like renaming the wifi bands. It's worth knowing that if wifi performance deteriorates suddenly that the settings may have changes, and you'll need to go in and check that for example both wifi bands are on, that they have the names you want, and the intelligent wifi hasn't re-enabled itself. Ultimately VM have total control of the hub, and that includes your wifi settings.
3) Don't forget that there's always the option of buying your own router or mesh system, and running the hub in modem mode. That normally provides better wifi than even a fully optimised hub, and VM can't mess up the settings either through unrequested "improvements" or through dodgy firmware. I haven't looked back since putting the hub in modem mode and connecting a mesh system, but I accept that many people believe that they should not have to buy their own wifi gear.
on 29-11-2021 07:29
Excellent detective work!
A few thoughts:
1) No need to screenshot the settings, unless that's how you like to work. If simply wanting to go back to all default settings, then a pinhole reset of the hub will achieve that. If you've got multiple settings adjusted for how you like, the hub has a backup to PC and restore settings function under the hub's Admin menu.
2) VM have "previous" for rolling out wifi settings changes that customers didn't ask for, and for hub firmware faults that cause occasional wifi settings changes like renaming the wifi bands. It's worth knowing that if wifi performance deteriorates suddenly that the settings may have changes, and you'll need to go in and check that for example both wifi bands are on, that they have the names you want, and the intelligent wifi hasn't re-enabled itself. Ultimately VM have total control of the hub, and that includes your wifi settings.
3) Don't forget that there's always the option of buying your own router or mesh system, and running the hub in modem mode. That normally provides better wifi than even a fully optimised hub, and VM can't mess up the settings either through unrequested "improvements" or through dodgy firmware. I haven't looked back since putting the hub in modem mode and connecting a mesh system, but I accept that many people believe that they should not have to buy their own wifi gear.
on 29-11-2021 17:15
Hi Andrew
Thanks for your input
The screen shot in my case allowed me to reset individual settings, in the event i lost my way with so many changes during my investigation process but also allowed me to carry on trying different settings with out the need to reset the router and waiting for a restart to then try another channel or mode
The router base setting only takes five minutes to change but the time consumer is after renaming the two channels is re-entering your passwords into your devices especially with Amazon Echo's (Alexa home plugs) which can be a pain re entering the passwords / pairing
Incidentally if anyone as issues repairing home plugs it can be worth changing the 2.4ghz channels to 6 , 9 or 11 if it struggles to pair i did have this issue where the plugs didn't like the auto channel during pairing
I agree with your ideas with the mesh system and modem mode but for me i achieved a tolerable range for my home and didn't want to spend £100 - £200 when for 10 years I have had good range & speed cover with earlier routers but agree for customers with large property's it is a necessity not a choice
I hope our joint information helps every one get the best result quickly and economically
Alan
on 29-11-2021 18:00
If anyone with the newer POD's does that they will not work as they must have Smart WIFI/Auto channel enabled.
TBH I never had any actual speed issues with the HUB4 wired or WIFI outside of Area faults and the fact the hUb is crap overall, but the WIFI was weak in the kitchen as always 1x SuperPod sorted than out.
Getting about 600Mb/s anywhere in the house but not really needed as PC & NV Shield are used wired primary, good to get App updates on my phone as it charges in kitchen at better speeds though.
on 29-11-2021 19:10
Two minor points.
Channels for 2.4Ghz should only be 1, 6 or 11. Choosing anything else will overlap channels.
I would discourage the use of a period “.” In an SSID as it can cause issues with some devices.
Pedantic stickler stuff over 😉
Good article btw.
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