Hub 4 Resetting Randomly

[Marksgt50a]

Every 3-5 weeks my hub 4 resets to its factory SSID and password. A minor annoyance but that also knockout security systems which is very inconvenient. Any thoughts? Thanks in advance. 

[Tudor · Accepted solution]

If it's just done that it was probably due to a firmware update that has just been shipped out. It's possible the update may fix your problem, but will probably introduce others.

[Marksgt50a]

Thanks for that, are there firmware updates that often? 

[Tudor]

Not very often.

[Ryan_N]

Hi Marksgt50a, 

Thank you for your post and welcome to the forums. 

Sorry to hear you have been having an ongoing issue with this. There is potential that an update caused this - but if you mention this is every 3-5 weeks, it makes me think different - but don't worry. I think the best thing to try here is a full pin hole/factory reset of the hub. 

To factory reset the Virgin Media Hub, follow these steps:

• Switch on the Hub at wall socket and at the back of the Hub
• On the back or base of the hub, use a pen to press the reset button for 20 seconds
• Give the Hub a few minutes to reboot
• It’ll be ready when the white power light at the front of the is solidly lit

From that - you would need to re-enter all of your passwords again (sorry for that) but this should help with the problem.

Keep me posted. 

Cheers, 

Ryan.