Hub 4 | Password under hub not accepted

[Xeneldix]

Hi,

I changed to Virgin 1Gb yesterday, and while it took a while to go online, at least it seems to work (speeds aren't anywhere near 1Gb, but since just started will give it a few days)

I use my own router, so after setting to modem mode, I rebooted the Hub, which then it welcomed me to a different screen that the password doesn't work

[gary_dexter · Accepted solution]

Do a 60 second pinhole reset on the hub

[Xeneldix]

Cheers, that worked fine! - odd thing though - even though I setup the hub as modem only, still kept address to 192.168.0.1, rather than 192.168.100.1 (which it did before I had to rest it)

[gary_dexter]

Yeah the Hub4 does that for some reason. A reset usually cures it..

[mogunbayo]

I actually have Hub2 but I have the ios14 issue. But I get a message saying “invalid password”when I try to login to IP address. I’ve not changed the password but it somehow doesn’t recognise it and it doesn’t ask for a username either... so now I can’t amend the router settings...

[g0akc]

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@mogunbayo wrote:

I actually have Hub2 but I have the ios14 issue. But I get a message saying “invalid password”when I try to login to IP address. I’ve not changed the password but it somehow doesn’t recognise it and it doesn’t ask for a username either... so now I can’t amend the router settings...

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We’ve answered in your other thread...

[wiggles]

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@Xeneldix wrote:
Cheers, that worked fine! - odd thing though - even though I setup the hub as modem only, still kept address to 192.168.0.1, rather than 192.168.100.1 (which it did before I had to rest it)

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Have had this a few times when going from mixed to modem only mode, and for some reason, my hub 4 has both 192.168.0.1/100.1 working in modem mode AND mixed, (currently in mixed mode but wifi off running with separate mesh wifi for increased performance) 

The only other thing I notice about it is that sometimes in modem only mode I can't get on it at all with any IP until I power cycle the modem, can't remember if its on the know bugs list or not.

[paultrueblue]

i only got my hub 4 yesterday trying to change the name and password I've tried to reset my hub 4 but it still says that the password is wrong any other ideas please

[-tony-]

resets can be iffy - you will see all sorts of methods on here - a full 30sec reset should be enough but time it and add a bit and dont turn the hub off after that let it do its thing - if that does not work then wait for VM 

be sure you are not using the wifi password to log into the hub

[Molly_G]

Hey @paultrueblue,

Thanks for your post - sorry to hear you've had trouble resetting your hub 4 password - have you been successful with this since Saturday at all?

Let us know if you're in need of further assistance.

Kind regards,