on 07-06-2022 17:57
Hello everyone, I hope you are well.
So since last Thursday, I've been having issues with my broadband services both WiFi & Wired; devices are randomly losing connection. At times the WiFi network name reverts back to default which I've changed multiple times via hub manager yet still someway the default settings just revert back.
Today, I had an engineer who said apparently I have too many devices connected. I have around 6-8 WiFi devices along with 5-8 Wired devices but not all are being used at the same time. My point was I've had this setup for easily 5+ years. But the engineer wasn't having it, "Virgin media only guarantees connection of up to 7 devices" were his exact words.
Someone, please advise what I should do? According to the engineer, everything is fine... 😞
on 07-06-2022 17:58
on 07-06-2022 18:06
Tens of devices maybe but a supposed maximum of seven is a new one on me. I can't find any suggestion of it in the new or old Ts and Cs or in the VM wifi guide.
on 07-06-2022 18:10
Check for local issues on 0800 561 0061 and try a 30 second pinhole reset of the hub.
A previous thread suggests a need for a replacement hub https://community.virginmedia.com/t5/Networking-and-WiFi/Hub-4-keeps-resetting-wi-fi-defaults/td-p/4...
on 07-06-2022 18:17
@Cardiffman281. Thanks for your reply.
I tried searching around about engineers comment but had no luck. I just don't understand, there wqs clearly fault with BB connection but VM not doing anything to fix it.
Everyone working from home , soo much stress and frustration just feels like engineer just brushed me away, spent less than 10 minutes in the house...
on 07-06-2022 18:18
The post you linked thats the EXACT issue I'm currently experiencing with my hub 4!
on 08-06-2022 14:53
on 08-06-2022 14:58
The VM forum team will get to you soon.
on 08-06-2022 15:01
on 08-06-2022 15:04