on 21-10-2021 08:36
Appologies if this is in the incorrect section im new and i wanted to talk about the dreadful HUB 4 and the issues ive had over the last week -
Okay so firstly VM sold me into their GIG1 Package from my M500, Sent me the HUB4 out two days later got it activated and my speed didn't push past 20MB down wired and 6MB wireless,
Connected it into Modem Mode and ran my trusty DECO M5 Mesh connection instead, speeds improved but still quite poor,
Phoned up CS and they rebooted and sent an install Kick this did the job and was flying along at the advertised speeds.
24 Hours later back to square 1 again and slow slow connections, phoned CS the Guy says theres a lot of interferance its coming back as so im going to send an engineer in two days time.
Got up bright and early got a phone call at 8am from the Tech - We dont have GIG1 in your area so i can't come out and look or fix anything as were not trained on it so CS will call you and downgrade your package back to M500
Here is were the bigger issues began :
Firstly they have the incorrect package price of £44 as agreed there charging me £60 and wont do much about it.
And my speeds are basically BT FIBRE 1 Now -
Ive rebooted and reset the HUB4 Multiple times and used my DECO M5 & reset multiple times but my speeds are incredibly slow and nobody on the phone seems to be that interested somehow they have booked me an engineer out monday 1pm onwards to move the hub?
I think i need another hub preferably the hub3 again haha.
This morning i have reset it all again and turned it into modem mode but guess what?
The WIFI Is still being broadcast from the HUB4 as well as the DECO Mesh Network so somewhere along the lines the HUB4 Isn't doing as it's told and sounds the culprit to me.
Anyway from VM here have a closer look or someone offer me more advice as im pulling what hair i have left out and it's frustrating to say the least.
Thanks!
Answered! Go to Answer
on 25-10-2021 12:24
Hi RichLutz, thanks for getting in touch.
Really sorry to hear about the problems you've had with your broadband upgrade & hub replacement. I wasn't able to check on this using your forum info alone on this occasion, if you get back to me via PM we'll do all we can to help get things sorted.
Tom
on 21-10-2021 15:12
on 21-10-2021 21:49
Thanks for the reply !
done everything as described and to no avail.
I left the Hub4 just running as normal without the deco system setup or switched on and the Wi-Fi was the same as was hard wired even after resetting back to factory default
i left it for two hours and still same problems.
what is strange though is that if I run a test using samknows it’s giving me a higher upload than download ?
after two hours I reset all again and setup deco as new system and it still stayed the same speed if not got a little worse then a little better.
If I run a speed test using Sam knows I get the same results , if I use Google’s through chrome on Wi-Fi it showed 302mb down but couldn’t record an upload speed , if I use it Ethernet it’s the same speeds.
tested on fast.com max speed that reports is 42mb at the moment.
im going to try post the figures from the Hub4 page in a moment to see what you all think.
regards
on 21-10-2021 21:54
on 21-10-2021 23:01
Please cut and paste all the stats, the photos are extremely unclear.
on 21-10-2021 23:10
Cable Modem Status | Online | DOCSIS 3.1 |
Primary downstream channel | Locked | SC-QAM |
Channel Overview | Downstream | Upstream |
DOCSIS 3.0 channels | 31 | 4 |
DOCSIS 3.1 channels | 1 | 0 |
on 21-10-2021 23:11
3.0 Downstream channels
Channel | Frequency (Hz) | Power (dBmV) | SNR (dB) | Modulation | Channel ID |
25 | 331000000 | 6.900002 | 40.946209 | QAM256 | 25 |
4 | 163000000 | 7.400002 | 43.376591 | QAM256 | 4 |
5 | 171000000 | 7.300003 | 40.946209 | QAM256 | 5 |
6 | 179000000 | 7.099998 | 40.946209 | QAM256 | 6 |
7 | 187000000 | 7.000000 | 43.376591 | QAM256 | 7 |
8 | 195000000 | 6.900002 | 43.376591 | QAM256 | 8 |
9 | 203000000 | 6.900002 | 40.946209 | QAM256 | 9 |
10 | 211000000 | 6.900002 | 43.376591 | QAM256 | 10 |
11 | 219000000 | 6.900002 | 43.376591 | QAM256 | 11 |
12 | 227000000 | 6.900002 | 40.946209 | QAM256 | 12 |
13 | 235000000 | 6.800003 | 40.946209 | QAM256 | 13 |
14 | 243000000 | 6.900002 | 43.376591 | QAM256 | 14 |
15 | 251000000 | 6.800003 | 40.946209 | QAM256 | 15 |
16 | 259000000 | 7.099998 | 40.946209 | QAM256 | 16 |
17 | 267000000 | 7.199997 | 40.946209 | QAM256 | 17 |
18 | 275000000 | 7.000000 | 40.366287 | QAM256 | 18 |
19 | 283000000 | 6.000000 | 40.946209 | QAM256 | 19 |
20 | 291000000 | 5.900002 | 40.366287 | QAM256 | 20 |
21 | 299000000 | 6.400002 | 40.946209 | QAM256 | 21 |
22 | 307000000 | 7.300003 | 40.946209 | QAM256 | 22 |
23 | 315000000 | 7.400002 | 40.946209 | QAM256 | 23 |
24 | 323000000 | 7.300003 | 40.366287 | QAM256 | 24 |
26 | 339000000 | 6.800003 | 43.376591 | QAM256 | 26 |
27 | 347000000 | 6.900002 | 40.946209 | QAM256 | 27 |
28 | 355000000 | 6.900002 | 43.376591 | QAM256 | 28 |
29 | 363000000 | 7.099998 | 40.946209 | QAM256 | 29 |
30 | 371000000 | 7.500000 | 43.376591 | QAM256 | 30 |
31 | 379000000 | 7.400002 | 40.946209 | QAM256 | 31 |
32 | 387000000 | 7.500000 | 40.946209 | QAM256 | 32 |
33 | 395000000 | 7.199997 | 40.946209 | QAM256 | 33 |
34 | 403000000 | 6.599998 | 40.946209 | QAM256 | 34 |
3.0 Downstream channels
Channel | Lock Status | RxMER (dB) | Pre RS Errors | Post RS Errors |
25 | Locked | 40.946209 | 0 | 0 |
4 | Locked | 43.376591 | 0 | 0 |
5 | Locked | 40.946209 | 0 | 0 |
6 | Locked | 40.946209 | 11 | 0 |
7 | Locked | 43.376591 | 0 | 0 |
8 | Locked | 43.376591 | 0 | 0 |
9 | Locked | 40.946209 | 0 | 0 |
10 | Locked | 43.376591 | 0 | 0 |
11 | Locked | 43.376591 | 0 | 0 |
12 | Locked | 40.946209 | 0 | 0 |
13 | Locked | 40.946209 | 0 | 0 |
14 | Locked | 43.376591 | 0 | 0 |
15 | Locked | 40.946209 | 1 | 0 |
16 | Locked | 40.946209 | 1 | 0 |
17 | Locked | 40.946209 | 0 | 0 |
18 | Locked | 40.366287 | 0 | 0 |
19 | Locked | 40.946209 | 0 | 0 |
20 | Locked | 40.366287 | 0 | 0 |
21 | Locked | 40.946209 | 0 | 0 |
22 | Locked | 40.946209 | 0 | 0 |
23 | Locked | 40.946209 | 0 | 0 |
24 | Locked | 40.366287 | 0 | 0 |
26 | Locked | 43.376591 | 0 | 0 |
27 | Locked | 40.946209 | 0 | 0 |
28 | Locked | 43.376591 | 0 | 0 |
29 | Locked | 40.946209 | 1 | 0 |
30 | Locked | 43.376591 | 0 | 0 |
31 | Locked | 40.946209 | 0 | 0 |
32 | Locked | 40.946209 | 1 | 0 |
33 | Locked | 40.946209 | 0 | 0 |
34 | Locked | 40.946209 | 1 | 0 |
3.1 Downstream channels
Channel | Channel Width (MHz) | FFT Type | Number of Active Subcarriers | Modulation (Active Profile) | First Active Subcarrier (Hz) |
35 | 96 | 4K | 1880 | QAM4096 | 424 |
3.1 Downstream channels
Channel ID | Lock Status | RxMER Data (dB) | PLC Power (dBmV) | Correcteds (Active Profile) | Uncorrectables (Active Profile) |
35 | Locked | 45 | 6.1 | 53132400 | 0 |
on 21-10-2021 23:12
3.0 Upstream channels
Channel | Frequency (Hz) | Power (dBmV) | Symbol Rate (ksps) | Modulation | Channel ID |
1 | 39400000 | 45.770599 | 5120 KSym/sec | 64QAM | 2 |
2 | 46200000 | 45.520599 | 5120 KSym/sec | 64QAM | 1 |
3 | 32600000 | 46.020599 | 5120 KSym/sec | 64QAM | 3 |
4 | 25800000 | 46.270599 | 5120 KSym/sec | 64QAM | 4 |
3.0 Upstream channels
Channel | Channel Type | T1 Timeouts | T2 Timeouts | T3 Timeouts | T4 Timeouts |
1 | US_TYPE_STDMA | 0 | 0 | 1 | 0 |
2 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
3 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
4 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
General Configuration
Network access | true |
Maximum Number of CPEs | 1 |
Baseline Privacy | true |
DOCSIS Mode | 3.1 |
Config file | cmreg-vmdg640-bbt053+voc-b.cm |
Primary Downstream Service Flow
SFID | 187210 |
Max Traffic Rate | 575000000 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Primary Upstream Service Flow
SFID | 187209 |
Max Traffic Rate | 38520000 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 16320 |
Scheduling Type | bestEffort |
on 21-10-2021 23:14
on 21-10-2021 23:59
Nothing stands out in those stats, a few Pre RS errors are to be expected and they are correctable. It’s a known problem/fault that you can still access the Hub4 on both 192.168.0.1 and 192.168.100.1. Out of curiosity what is the IP address of your master node.