on 21-11-2021 19:51
Hi all😃
I have recently switched from Bt to virgin gig1 internet.
I have only had Virgin 20 days and was running the same setup on bt with no connection issues ( I only switched due to only being able to get 45mbps speed )
I have had a constant issue with the following connections via wifi & ethernet since day one
Three Xbox's dropping out connection(1x Xbox series x)(1Xbox series s)(1x Xbox one X) connected via wifi first & due to no stability now via ethernet.on both I get the following errors & also am never instantly connected to the internet (I have to wait up to 5 minuets to connect )
I have also had a game download that when connected via ethernet dropped to a speed of 937.44kbps up to 296.03mbps
I also have connectivity issues with the following;
I had two engineers out and they did not resolve the issue first one said I need a new hub second one said everything was working with the hub.i was given the engineers mobile number but he has stopped responding to me after the second engineer visited.
I have a Netgear GS105UK 5 port Gigabit Ethernet network switch connected to one port and all Xbox's connected to the other three ports on back of the hub.
I then have Hive connected to the Netgear , a smart tv & sky Q 2tb box.
Any help would be appreciated im no expert but will try most things to resolve this
Thanks
Paul
on 21-11-2021 20:05
One point I will make, BT would have been issuing IPv6 addresses to your Xbox's and that is something you will not get with VM. I have 2 XBox's and don't have to set any port forwarding for them using BT.
I assume you have done all the relevant Port Forwarding for your XBox's in the Hub's firewall?
As for the rest, maybe you should try splitting the wifi SSID to enable you to choose the band and channels for you IT kit.
• Access your Hub by navigating to 192.168.0.1
• Login with the default login info (on base of Hub) unless you've already updated it.
• Go to Advanced Settings > Wireless > Security
• Under Wireless Frequency 2.4GHz change the Wifi Network Name (SSID), suggest append _2 to the end.
• Repeat for the Wireless Frequency 5GHz, suggest append _5 to the end and click on Apply changes
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21-11-2021 21:02 - edited 21-11-2021 21:02
Run ping -n 200 194.168.4.100 with a PC to the hub no switch if no packet loss buy a better router and use hub in modem mode.
on 23-11-2021 20:31
Hi Paul
I am getting the same issue with sky q in the past week dropping the Ethernet connection to the virgin router and then not getting an IP address when reset. It will connect via wireless.
if you are having issues it may be a change virgin has put in an update rather than the coincidental switch from Bt to virgin.
if you get a fix I would appreciate you letting me know [Removed]
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on 25-11-2021 20:38
Hi Bbdogz
Thanks for posting and welcome to the community. Sorry to hear of the issues with the broadband. Not the ideal start.
Have you been able to try the community advice and if so has it fixed things?
Let us know if you need further assistance.
Best,
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on 25-11-2021 21:02
Nothing has fixed the issue
i will be going down the modem mode soon as i have had another engineer out tonight and he agreed and recommended this
thanks
on 28-11-2021 15:35
I've taken a closer look into this today Bbdogz and can't see any obvious issues.
Please post your Hub/network connection details so we can check to see if there is a problem there. If you're unsure how:
In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) and hit return. If you have a hub 2 or 3 when the page loads don't log in but click ‘Check Router Status’. If you have a Hub 4 when the page loads log in and then click ‘Check Router Status’.
Copy full sets of data from the downstream, upstream, & network logs pages and paste them here. Please don’t post screencaps - if you copy/paste the data the forum software should blank any sensitive details out for you.
You can also set up a free “Broadband Quality Monitor” to continually monitor the state of your connection and record any network dropouts. It does it 24/7 and it keeps a visual record of any/all of your network disconnections: https://www.thinkbroadband.com/broadband/monitoring/quality
Tom
on 28-11-2021 17:27
Hi Tom
I will post that now
any help is greatly appreciated
Thanks
Paul
on 28-11-2021 17:28
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 411000000 | 7 | 37.4 | QAM256 | 1 |
2 | 419000000 | 6.8 | 37.6 | QAM256 | 2 |
3 | 427000000 | 6.7 | 37.6 | QAM256 | 3 |
4 | 435000000 | 6.8 | 37.4 | QAM256 | 4 |
5 | 443000000 | 7.1 | 37.6 | QAM256 | 5 |
6 | 451000000 | 6.9 | 37.6 | QAM256 | 6 |
7 | 459000000 | 6.7 | 37.6 | QAM256 | 7 |
8 | 467000000 | 6.9 | 37.4 | QAM256 | 8 |
9 | 475000000 | 6.5 | 37.6 | QAM256 | 9 |
10 | 483000000 | 6.5 | 37.4 | QAM256 | 10 |
11 | 491000000 | 6.3 | 37.4 | QAM256 | 11 |
12 | 499000000 | 6.6 | 37.6 | QAM256 | 12 |
13 | 507000000 | 6.4 | 37.6 | QAM256 | 13 |
14 | 515000000 | 6.6 | 37.4 | QAM256 | 14 |
15 | 523000000 | 6.8 | 37.4 | QAM256 | 15 |
16 | 531000000 | 7.1 | 37.6 | QAM256 | 16 |
17 | 539000000 | 7 | 37.4 | QAM256 | 17 |
18 | 547000000 | 7 | 37.6 | QAM256 | 18 |
19 | 555000000 | 7 | 37.6 | QAM256 | 19 |
20 | 563000000 | 7.1 | 37.4 | QAM256 | 20 |
21 | 571000000 | 7.3 | 37.6 | QAM256 | 21 |
22 | 579000000 | 7.1 | 37.6 | QAM256 | 22 |
23 | 587000000 | 7 | 37.6 | QAM256 | 23 |
24 | 595000000 | 6.9 | 37.6 | QAM256 | 24 |
25 | 603000000 | 6.7 | 37.4 | QAM256 | 25 |
26 | 611000000 | 6.5 | 37.6 | QAM256 | 26 |
27 | 619000000 | 6.3 | 37.4 | QAM256 | 27 |
28 | 627000000 | 6.1 | 37.4 | QAM256 | 28 |
29 | 635000000 | 6.2 | 37.6 | QAM256 | 29 |
30 | 643000000 | 6.1 | 37.6 | QAM256 | 30 |
31 | 651000000 | 5.9 | 37.6 | QAM256 | 31 |
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 37.355988 | 0 | 0 |
2 | Locked | 37.636276 | 0 | 0 |
3 | Locked | 37.636276 | 0 | 0 |
4 | Locked | 37.355988 | 25718 | 0 |
5 | Locked | 37.636276 | 0 | 0 |
6 | Locked | 37.636276 | 0 | 0 |
7 | Locked | 37.636276 | 0 | 0 |
8 | Locked | 37.355988 | 0 | 0 |
9 | Locked | 37.636276 | 0 | 0 |
10 | Locked | 37.355988 | 0 | 0 |
11 | Locked | 37.355988 | 1 | 0 |
12 | Locked | 37.636276 | 0 | 0 |
13 | Locked | 37.636276 | 0 | 0 |
14 | Locked | 37.355988 | 0 | 0 |
15 | Locked | 37.355988 | 0 | 0 |
16 | Locked | 37.636276 | 0 | 0 |
17 | Locked | 37.355988 | 0 | 0 |
18 | Locked | 37.636276 | 0 | 0 |
19 | Locked | 37.636276 | 0 | 0 |
20 | Locked | 37.355988 | 0 | 0 |
21 | Locked | 37.636276 | 0 | 0 |
22 | Locked | 37.636276 | 0 | 0 |
23 | Locked | 37.636276 | 0 | 0 |
24 | Locked | 37.636276 | 0 | 0 |
25 | Locked | 37.355988 | 0 | 0 |
26 | Locked | 37.636276 | 0 | 0 |
27 | Locked | 37.355988 | 0 | 0 |
28 | Locked | 37.355988 | 0 | 0 |
29 | Locked | 37.636276 | 0 | 0 |
30 | Locked | 37.636276 | 0 | 0 |
31 | Locked | 37.636276 | 0 | 0 |
33 | 96 | 4K | 1880 | QAM4096 | 728 |
33 | Locked | 38 | 3.1 | 76195023 | 0 |
on 28-11-2021 17:29
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 53700000 | 40.8 | 5120 KSym/sec | 64QAM | 2 |
2 | 60300000 | 41 | 5120 KSym/sec | 64QAM | 1 |
3 | 39400000 | 40 | 5120 KSym/sec | 64QAM | 4 |
4 | 46200000 | 40.3 | 5120 KSym/sec | 64QAM | 3 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
2 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
3 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
4 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |