Hub 4 Connectivity problems

[Bbdogz]

Hi all😃

I have recently switched from Bt to virgin gig1 internet. 

I have only had Virgin 20 days and was running the same setup on bt with no connection issues ( I only switched due to only being able to get 45mbps speed ) 

I have had a constant issue with the following connections via wifi & ethernet since day one 

Three Xbox's dropping out connection(1x Xbox series x)(1Xbox series s)(1x Xbox one X) connected via wifi first & due to no stability now via ethernet.on both I get the following errors & also am never instantly connected to the internet (I have to wait up to 5 minuets to connect )

• DNS isn't resolving 
• Can't connect to the internet 
• DNS isn't resolving Xbox server names

I have also had a game download that when connected via ethernet dropped to a speed of 937.44kbps up to 296.03mbps

I also have connectivity issues with the following;

1. Swann Cctv connection dropping out all cameras are wired and dvr-box is connected via ethernet ( when im out trying to view via mobile app I get failed to connect to device
2. Sky Q looses internet connection and has to have the internet settings reset to connect (connected via ethernet) (no IP address obtained )
3. I have had random disconnects via wifi from iPhone 13 pro max (no internet connection)

I had two engineers out and they did not resolve the issue first one said I need a new hub second one  said everything was working with the hub.i was given the engineers mobile number but he has stopped responding to me after the second engineer visited.

I have a Netgear GS105UK 5 port Gigabit Ethernet network switch connected to one port and all Xbox's connected to the other three ports on back of the hub.

I then have Hive connected to the Netgear , a smart tv & sky Q 2tb box.

Any help would be appreciated im no expert but will try most things to resolve this

Thanks 

Paul 

 

[Adduxi]

One point I will make, BT would have been issuing IPv6 addresses to your Xbox's and that is something you will not get with VM.  I have 2 XBox's and don't have to set any port forwarding  for them using BT.

I assume you have done all the relevant Port Forwarding for your XBox's in the Hub's firewall?

As for the rest, maybe you should try splitting the wifi SSID to enable you to choose the band and channels for you IT kit.

• Access your Hub by navigating to 192.168.0.1
• Login with the default login info (on base of Hub) unless you've already updated it.
• Go to Advanced Settings > Wireless > Security
• Under Wireless Frequency 2.4GHz change the Wifi Network Name (SSID), suggest append _2 to the end.
• Repeat for the Wireless Frequency 5GHz, suggest append _5 to the end and click on Apply changes

[legacy1]

Run ping -n 200 194.168.4.100 with a PC to the hub  no switch if no packet loss buy a better router and use hub in modem mode.

[Nickfrazer22]

Hi Paul 

I am getting the same issue with sky q in the past week dropping the Ethernet connection to the virgin router and then not getting an IP address when reset. It will connect via wireless.

if you are having issues it may be a change virgin has put in an update rather than the coincidental switch from Bt to virgin.

if you get a fix I would  appreciate you letting me know [Removed]

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

[John_GS]

Hi Bbdogz

Thanks for posting and welcome to the community. Sorry to hear of the issues with the broadband. Not the ideal start. 

Have you been able to try the community advice and if so has it fixed things?

Let us know if you need further assistance.

Best,

[Bbdogz]

Nothing has fixed the issue

i will be going down the modem mode soon as i have had another engineer out tonight and he agreed and recommended this

thanks   

[Tom_F]

I've taken a closer look into this today Bbdogz and can't see any obvious issues. 

Please post your Hub/network connection details so we can check to see if there is a problem there. If you're unsure how:
In your browser’s URL box type in  http://192.168.0.1  (or http://192.168.100.1 - if in modem mode) and hit return. If you have a hub 2 or 3 when the page loads don't log in but click ‘Check Router Status’. If you have a Hub 4 when the page loads log in and then click ‘Check Router Status’.

Copy full sets of data from the downstream, upstream, & network logs pages and paste them here. Please don’t post screencaps - if you copy/paste the data the forum software should blank any sensitive details out for you.

You can also set up a free “Broadband Quality Monitor” to continually monitor the state of your connection and record any network dropouts.  It does it 24/7 and it keeps a visual record of any/all of your network disconnections: https://www.thinkbroadband.com/broadband/monitoring/quality

Tom

[Bbdogz]

Hi Tom

I will post that now 

any help is greatly appreciated 

Thanks 

Paul 

[Bbdogz]

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	411000000	7	37.4	QAM256	1
2	419000000	6.8	37.6	QAM256	2
3	427000000	6.7	37.6	QAM256	3
4	435000000	6.8	37.4	QAM256	4
5	443000000	7.1	37.6	QAM256	5
6	451000000	6.9	37.6	QAM256	6
7	459000000	6.7	37.6	QAM256	7
8	467000000	6.9	37.4	QAM256	8
9	475000000	6.5	37.6	QAM256	9
10	483000000	6.5	37.4	QAM256	10
11	491000000	6.3	37.4	QAM256	11
12	499000000	6.6	37.6	QAM256	12
13	507000000	6.4	37.6	QAM256	13
14	515000000	6.6	37.4	QAM256	14
15	523000000	6.8	37.4	QAM256	15
16	531000000	7.1	37.6	QAM256	16
17	539000000	7	37.4	QAM256	17
18	547000000	7	37.6	QAM256	18
19	555000000	7	37.6	QAM256	19
20	563000000	7.1	37.4	QAM256	20
21	571000000	7.3	37.6	QAM256	21
22	579000000	7.1	37.6	QAM256	22
23	587000000	7	37.6	QAM256	23
24	595000000	6.9	37.6	QAM256	24
25	603000000	6.7	37.4	QAM256	25
26	611000000	6.5	37.6	QAM256	26
27	619000000	6.3	37.4	QAM256	27
28	627000000	6.1	37.4	QAM256	28
29	635000000	6.2	37.6	QAM256	29
30	643000000	6.1	37.6	QAM256	30
31	651000000	5.9	37.6	QAM256	31

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.355988	0	0
2	Locked	37.636276	0	0
3	Locked	37.636276	0	0
4	Locked	37.355988	25718	0
5	Locked	37.636276	0	0
6	Locked	37.636276	0	0
7	Locked	37.636276	0	0
8	Locked	37.355988	0	0
9	Locked	37.636276	0	0
10	Locked	37.355988	0	0
11	Locked	37.355988	1	0
12	Locked	37.636276	0	0
13	Locked	37.636276	0	0
14	Locked	37.355988	0	0
15	Locked	37.355988	0	0
16	Locked	37.636276	0	0
17	Locked	37.355988	0	0
18	Locked	37.636276	0	0
19	Locked	37.636276	0	0
20	Locked	37.355988	0	0
21	Locked	37.636276	0	0
22	Locked	37.636276	0	0
23	Locked	37.636276	0	0
24	Locked	37.636276	0	0
25	Locked	37.355988	0	0
26	Locked	37.636276	0	0
27	Locked	37.355988	0	0
28	Locked	37.355988	0	0
29	Locked	37.636276	0	0
30	Locked	37.636276	0	0
31	Locked	37.636276	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

33

96

4K

1880

QAM4096

728

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

33

Locked

38

3.1

76195023

0

[Bbdogz]

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53700000	40.8	5120 KSym/sec	64QAM	2
2	60300000	41	5120 KSym/sec	64QAM	1
3	39400000	40	5120 KSym/sec	64QAM	4
4	46200000	40.3	5120 KSym/sec	64QAM	3

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	0	0
2	US_TYPE_STDMA	0	0	0	0
3	US_TYPE_STDMA	0	0	0	0
4	US_TYPE_STDMA	0	0	0	0