Hub 4 Buffering

[FrankBlack]

Installed the Hub 4 but found that my music and videos when streaming are buffering.  A reboot on the router seems to do the trick but i have to do this once a day. Spoke to Virgin who said to swap over the cables on the back of the router but it works for  a while then buffers. Any ideas?

To compare i had no issues with the Hub 3.

[gary_dexter]

Over a wired or wireless connection?

[FrankBlack]

Both wired. Just did a network check and they said there was a Wifi issue but diesnt say what it is . Did notice that my phone dropped out of the wifi and connected to the Virgin Media wifi intead of the Vm numbered one. Swithched it back now.

[JeanMark]

Did anyone ever solve this problem because I have not long upgraded to 1gb hub 4 and its doing the same on wired connection

[Gareth_L]

Hello JeanMark

Sorry to hear about this 
I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

[Gareth_L]

Thanks for those details JeanMark

I have booked the first engineer appointment we have available
You can check and reschedule this appointment through your online account if you need to
You can also cancel it if the fault has gone 
Can you please let me know how the visit goes 
Gareth_L

[JeanMark]

Hi - I unplugged the cable - reset the hub and it seems to be working now. 

There is no need for an engineer to be sent out - my wife has just replied to the txt message they sent.

I am a pc engineer so a visit was unnecessary.

[Gareth_L]

Thanks for the update JeanMark

Glad to hear its back to normal now 

If you do need anything else. were here 

Gareth_L