on 09-04-2021 11:10
Hello. My huv 4 automatically disables 2.4ghz wireless signal. In wireless signal settings I enable it manually. But it keeps switching it off automatically. 5ghz signal is working OK. Can I get some advice how to resolve this issue?
on 09-04-2021 15:03
on 10-04-2021 08:24
I had this very issue when I upgraded to 1gb service and changed to a hub 4, 2.4 would show up but devices would struggle to connect, I looking in the router setting you would the. See 2.4 had disappeared.after around 3-4 days of trying various things I contacted customer service got an engineer visit booked in. He changed the hub4 over and set up their WiFi plugs for me and all has been good since.
on 13-04-2022 22:01
Exactly the same thing has stated happening for me. Could you confirm what your wireless settings are now set to please.
on 16-04-2022 10:59
Hi Mattg68,
Thank you for your post 🙂
I am so sorry to hear you are having issues.
I have checked our systems and there seems to be issues with your downstream, I can book a tech in to get this resolved, keep an eye our for the small purple envelope 😄
Zoie
on 22-04-2022 11:17
Hi Mattg68,
Thank you for messaging me 🙂
I am glad we were able to book an appointment for you. If wish to change or view this, you can do so here.
Hope all goes well and please keep us posted.
Zoie