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Hub 3

martyconn
Tuning in

Hi I have a hub 3 constent orange led and keeps losing signal every now and then done all the usual things reset reboot but to no avail 

7 REPLIES 7

jbrennand
Very Insightful Person
Very Insightful Person
Orange light is just a failing/fading 1p LED and is no indicator or any connection issues.

What issues are you having exactly and what usual things have you done?

What are connections like on an ethernet cable?

Is it just wifi?

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Just keep losing signal can't get WiFi upstairs having to keep rebooting hub every day done what it says on virgin media website to no avail 

jbrennand
Very Insightful Person
Very Insightful Person
As its wifi - see this...
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On a Hub3/4/5, you could first try separating the SSID's of the 2.4 and 5 GHz wifi bands by renaming them in the settings At the same time switch off "channel optimisation/Smart wifi” and “ apply and save the settings. All wifi devices will now need reconnecting to the best SSID at each location. Also use a wifi scanning App to find the best wifi channels to use (just select and use channels 1,6,11 on 2.4GHz) - this often helps Hub users get better wifi performance - so its worth trying - but its still no substitute for getting better kit 🙂

To address the wifi issues, VM now supply “wifi Pods” (no longer doing cheap and cheerless and poor value “boosters”). However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. VM Wifi is now “guaranteed” to 20 Mbps/room it’s now called… Wifi Max see.-

https://www.virginmedia.com/wifi-max & https://www.virginmedia.com/broadband/intelligent-wifi 

You call 0800 064 3850 to order the first one after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a day or two and they will sort the first one for you. If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible it will be £5 or £8 month - you are… and it wont be - just look on the webpage.

If not free to you… you will be charged £8/month (note - BT charge £10/mo for their whole home wifi solution). It’s a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option.

If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point (4) A combination of (2,3).

£30-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Kain_W
Forum Team (Retired)
Forum Team (Retired)

Hi there martyconn,

Thanks for your post and welcome back to the community.

Sorry to see you're experiencing issues with the signal from the Hub, can I ask are devices within the same room also affected?

Secondly what speed is your package on?

Regards,

Kain

200 mg

Device in same room as hub

Wifi pods in conservatory 

Keep losing signal all over house

Thank you for letting us know @martyconn 

 

I've been unable to locate your account so I'm going to pop you a Private Message so we can get some information and take a closer look.

 

I will pop you a PM across now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 
 

Thank you for popping back to me via the PM.

 

I have taken a look and I cannot see any issues that could be causing these disconnects on our side. 

 

Can you post your Hub status and logs? How to do this;
• Please go to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode),
• Don't log in, click on 'router status'
• Copy/paste the data from each of the tabs as text into a 'REPLY' as opposed to 'QUICK REPLY'. Please do not include your MAC address.
 

Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc 


Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum