on 14-02-2023 11:50
Hi I have a hub 3 constent orange led and keeps losing signal every now and then done all the usual things reset reboot but to no avail
on 14-02-2023 13:51
on 14-02-2023 13:55
Just keep losing signal can't get WiFi upstairs having to keep rebooting hub every day done what it says on virgin media website to no avail
on 14-02-2023 14:04
on 16-02-2023 14:58
Hi there martyconn,
Thanks for your post and welcome back to the community.
Sorry to see you're experiencing issues with the signal from the Hub, can I ask are devices within the same room also affected?
Secondly what speed is your package on?
Regards,
on 16-02-2023 15:11
200 mg
Device in same room as hub
Wifi pods in conservatory
Keep losing signal all over house
on 19-02-2023 10:24
Thank you for letting us know @martyconn
I've been unable to locate your account so I'm going to pop you a Private Message so we can get some information and take a closer look.
I will pop you a PM across now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.
on 19-02-2023 10:45
Thank you for popping back to me via the PM.
I have taken a look and I cannot see any issues that could be causing these disconnects on our side.
Can you post your Hub status and logs? How to do this;
• Please go to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode),
• Don't log in, click on 'router status'
• Copy/paste the data from each of the tabs as text into a 'REPLY' as opposed to 'QUICK REPLY'. Please do not include your MAC address.
Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc
Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum