on 19-07-2021 15:05
My hub 3 randomly stops working 3 times a day, but it doesn't happen at certain times. I want to know how I could get a replacement or even better upgrade to the hub 4 since I had the same issue and since my speeds are very low
Answered! Go to Answer
on 21-07-2021 15:52
Status
Cable Modem Status
Item Status Comments
Acquired Downstream Channel (Hz)
331000000
Locked
Ranged Upstream Channel (Hz)
60299969
Locked
Online
Downstream
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 331000000 2.4 40 256 qam 25
2 267000000 2.2 40 256 qam 17
3 275000000 2 40 256 qam 18
4 283000000 2.2 40 256 qam 19
5 291000000 2.2 40 256 qam 20
6 299000000 2.4 38 256 qam 21
7 307000000 2.7 40 256 qam 22
8 315000000 2.5 40 256 qam 23
9 323000000 2.4 40 256 qam 24
10 339000000 2.4 40 256 qam 26
11 347000000 2.5 40 256 qam 27
12 355000000 2.2 40 256 qam 28
13 363000000 2.5 40 256 qam 29
14 371000000 2.2 40 256 qam 30
15 379000000 2.2 40 256 qam 31
16 387000000 1.7 40 256 qam 32
17 395000000 1.9 40 256 qam 33
18 403000000 1.7 40 256 qam 34
19 411000000 1.7 40 256 qam 35
20 419000000 1.5 40 256 qam 36
21 427000000 1.2 40 256 qam 37
22 435000000 1.2 40 256 qam 38
23 443000000 0.9 40 256 qam 39
24 451000000 1 40 256 qam 40
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 40.9 15 0
2 Locked 40.3 17 0
3 Locked 40.3 22 0
4 Locked 40.3 20 0
5 Locked 40.3 14 0
6 Locked 38.9 33 0
7 Locked 40.3 19 0
8 Locked 40.9 32 0
9 Locked 40.3 23 0
10 Locked 40.9 22 0
11 Locked 40.3 23 0
12 Locked 40.3 28 0
13 Locked 40.3 33 0
14 Locked 40.9 32 0
15 Locked 40.3 15 0
16 Locked 40.3 30 0
17 Locked 40.3 23 0
18 Locked 40.3 12 0
19 Locked 40.3 22 0
20 Locked 40.3 24 0
21 Locked 40.9 17 0
22 Locked 40.3 25 0
23 Locked 40.3 34 0
24 Locked 40.3 10 0
Upstream
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 60299969 41.5 5120 64 qam 9
2 39399964 40.5 5120 64 qam 12
3 46200014 40 5120 64 qam 11
4 53700000 41.5 5120 64 qam 10
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 1 0
4 ATDMA 0 0 0 0
Configuration
General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
yewrkldJKDHSUBsgvca69834ncxv9
Primary Downstream Service Flow
SFID 6068
Max Traffic Rate 230000061
Max Traffic Burst 42600
Min Traffic Rate 0
Primary Upstream Service Flow
SFID 6104
Max Traffic Rate 22000061
Max Traffic Burst 42600
Min Traffic Rate 0
Max Concatenated Burst 42600
Scheduling Type BestEffort
Network Log
Network Log
Time Priority Description
21/07/2021 12:14:17 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/07/2021 09:48:45 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/07/2021 16:03:55 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/07/2021 16:03:40 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/07/2021 16:02:53 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/07/2021 16:02:48 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/07/2021 16:02:48 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/07/2021 16:02:48 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/07/2021 16:02:48 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/07/2021 16:02:47 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/07/2021 12:14:6 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/07/2021 11:56:24 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/07/2021 17:38:36 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/07/2021 10:21:40 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/07/2021 08:35:1 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2021 23:47:31 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2021 23:47:31 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2021 12:56:35 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2021 12:56:35 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2021 12:56:16 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
on 19-07-2021 15:26
on 19-07-2021 15:26
on 19-07-2021 15:36
Both
on 19-07-2021 15:37
on 19-07-2021 15:38
on 19-07-2021 15:39
It starts flashing yellow or green when it stops working
on 19-07-2021 15:41
on 19-07-2021 15:53
on 19-07-2021 15:56