on 25-08-2021 13:18
Hello.
So last night my interenet cut out for about 3mins then came back, however i noticed then that the wifi light was flashing green and the white powerlight became a solid yellow. Now all is working mostly fine but the power light is still yellow which it was never perviously. also the wireless tv in my parents room that connects through wifi stopped working last night a few hours after the initial internet outage, that is since working again. But i have noticed my download speeds seems to be conistently lower since the yellow light appeared. down from 100mb/s to 85mb/s and mobile wifi appears to be slower than before with images loading much slower than before. whilst my pc with a wired connection is normal.
Tldr: Internet died last night, white powerllight became yellow and now im having some interent issues that were not present before.
I have seen some posts in the past where the yellow light necesitated a hub replacment. would that be advidable in this case, also this hub is only 1.5 years old at max, it got replaced last year from my hub 2 when it blew a capacitor.
Astelle
on 27-08-2021 13:55
Hi @Astelle thanks for posting and welcome back to our community.
Sorry to hear that you're experiencing a poor WiFi service. I would like to help you resolve this. I am going to send you a private message.
Regards
Lee_R
on 28-08-2021 17:36
on 30-08-2021 17:44
on 31-08-2021 14:48
on 31-08-2021 16:15
I have not done that, I wanted to ask first what changes that will make to the router, I believe all that will do is mean I have to re connect all my devices again. But I wanted to ask first, will that reset the password of the router to factory too?
on 31-08-2021 17:52
Hi Astelle,
Yes the pinhole reset puts the hub back to factory condition and the login/passwords will revert back to those shown on the base of the hub.
A screen will pop up confirming those details, just log into the browser with them and change the SSID and password back to the ones you currently use if you've changed them. Your equipment will then reconnect automatically.
on 02-09-2021 19:35
Hi @Astelle,
Thank you for coming back to us in regards to your Hub issue.
As @newapollo stated, the Pin-hole reset will return the Hub back to factory settings.
Please give this a try if you're happy with this, as the Pin-Hole reset can clear issues on the line which are potentially impacting your service.
Keep us updated on this further if you can.
Thank you! 🙂