after a month finally someone fixed the issue - for now. 1 week of sustained running now drops.
can you please advise why if this is such a common occurrence it takes so long for an engineer who know what they are doing to come out.
1st engineer - installation - surely they should now how to setup correctly (obviously not done)
2nd engineer - identified there was a "network issue" on my line and need help - for some reason ticket was closed, never explained.
3rd engineer - split the 2g and 5 g lines
4th engineer - replaced the box and claimed he couldn't remember how the home hub page works
5th engineer - finally checked the power levels to identifiy the fault.
Additionally 5th engineer advised me that I should have been given something to sign at end of each engineer visit, this only happened on installation and 5th engineer visit!!!
one month of disconnects and hassle with days off and being told I was wrong, can you please advise the best route for complaint as I cannot find the webform on your home page.
