on 29-06-2021 22:22
Hi
I upgraded to the Hub 3 and 350mb connection this week.
internet now cuts out constantly, Tv signal was pixelated during the England match, so not happy.
my hub is in modem mode, can you assist please, my hub status is below. I cant post all the information as the board only allows 2000 chars max🙁
Time Priority Description
29/06/2021 22:12:19 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/06/2021 21:22:15 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/06/2021 21:22:15 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/06/2021 21:16:46 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/06/2021 21:15:29 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/06/2021 21:15:29 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/06/2021 21:04:21 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/06/2021 21:02:33 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/06/2021 19:05:19 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/06/2021 19:00:18 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/06/2021 19:00:18 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/06/2021 19:00:17 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/06/2021 19:00:17 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/06/2021 19:00:15 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/06/2021 19:00:15 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/06/2021 19:00:5 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/06/2021 19:00:5 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/06/2021 18:59:30 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/06/2021 18:59:30 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/06/2021 18:59:28 | Warning! | RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
Answered! Go to Answer
on 30-06-2021 04:49
If you split the stats into 3/4 posts someone will come by and cast there experienced eye over them for you to see if there's any discrepancies.
on 30-06-2021 09:16
on 30-06-2021 04:49
If you split the stats into 3/4 posts someone will come by and cast there experienced eye over them for you to see if there's any discrepancies.
on 30-06-2021 08:44
1 | 139000000 | 5.9 | 40 | 256 qam | 1 |
2 | 147000000 | 5.5 | 40 | 256 qam | 2 |
3 | 155000000 | 5.6 | 40 | 256 qam | 3 |
4 | 163000000 | 5.5 | 40 | 256 qam | 4 |
5 | 171000000 | 5.6 | 40 | 256 qam | 5 |
6 | 179000000 | 5.9 | 40 | 256 qam | 6 |
7 | 187000000 | 6 | 40 | 256 qam | 7 |
8 | 195000000 | 5.9 | 40 | 256 qam | 8 |
9 | 203000000 | 5.6 | 40 | 256 qam | 9 |
10 | 211000000 | 5.5 | 40 | 256 qam | 10 |
11 | 219000000 | 5.4 | 40 | 256 qam | 11 |
12 | 227000000 | 5.4 | 40 | 256 qam | 12 |
13 | 235000000 | 5.5 | 40 | 256 qam | 13 |
14 | 243000000 | 5.5 | 40 | 256 qam | 14 |
15 | 251000000 | 5 | 40 | 256 qam | 15 |
16 | 259000000 | 4.8 | 40 | 256 qam | 16 |
17 | 267000000 | 4.8 | 40 | 256 qam | 17 |
18 | 275000000 | 4.8 | 40 | 256 qam | 18 |
19 | 283000000 | 5 | 40 | 256 qam | 19 |
20 | 291000000 | 5 | 40 | 256 qam | 20 |
21 | 299000000 | 5.1 | 40 | 256 qam | 21 |
22 | 307000000 | 5.1 | 40 | 256 qam | 22 |
23 | 315000000 | 5.4 | 40 | 256 qam | 23 |
24 | 323000000 | 5.1 | 40 | 256 qam | 24 |
1 | Locked | 40.9 | 458713 | 159218 |
2 | Locked | 40.9 | 421929 | 165123 |
3 | Locked | 40.3 | 387718 | 166044 |
4 | Locked | 40.9 | 358799 | 164968 |
5 | Locked | 40.3 | 339211 | 160251 |
6 | Locked | 40.3 | 321649 | 159574 |
7 | Locked | 40.9 | 305914 | 158205 |
8 | Locked | 40.3 | 281859 | 155748 |
9 | Locked | 40.9 | 264559 | 155838 |
10 | Locked | 40.9 | 255747 | 152164 |
11 | Locked | 40.9 | 246043 | 145419 |
12 | Locked | 40.9 | 234172 | 143474 |
13 | Locked | 40.9 | 223091 | 151989 |
14 | Locked | 40.9 | 220085 | 149999 |
15 | Locked | 40.3 | 211711 | 149071 |
16 | Locked | 40.9 | 204513 | 151473 |
17 | Locked | 40.3 | 196796 | 149776 |
18 | Locked | 40.3 | 185159 | 144732 |
19 | Locked | 40.3 | 178409 | 153453 |
20 | Locked | 40.3 | 172084 | 151177 |
21 | Locked | 40.9 | 171331 | 150719 |
22 | Locked | 40.9 | 161489 | 154631 |
23 | Locked | 40.3 | 158397 | 153672 |
24 | Locked | 40.9 | 153692 | 153153 |
on 30-06-2021 08:45
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 60300078 | 49.8 | 5120 | 64 qam | 1 |
2 | 53699844 | 49.5 | 5120 | 64 qam | 2 |
3 | 46200096 | 48.5 | 5120 | 64 qam | 3 |
4 | 39400000 | 48.3 | 5120 | 64 qam | 4 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 2 | 0 |
3 | ATDMA | 0 | 0 | 3 | 0 |
4 | ATDMA | 0 | 0 | 3 | 0 |
on 30-06-2021 08:46
Network access | Allowed |
Maximum Number of CPEs | 1 |
Baseline Privacy | Enabled |
DOCSIS Mode | Docsis30 |
Config file | cmreg-vmdg505-bbt062+voc-b.cm |
SFID | 385618 |
Max Traffic Rate | 402500089 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
SFID | 385617 |
Max Traffic Rate | 38500089 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 42600 |
Scheduling Type | BestEffort |
on 30-06-2021 08:47
I have split the config data into multiple posts
on 30-06-2021 09:16
on 30-06-2021 12:08
Ok, Thanks for your help
on 30-06-2021 12:12
on 02-07-2021 11:15
Hey @Stvnotworking,
Many thanks for your recent post and welcome to the forums! I'm so sorry to hear of the issues you've been experiencing with your new Hub 3.
I've been able to locate your account using the details you've registered to forums with and looks like there's an engineer booked in to change the set-up.
Hopefully this manages to improve things for you but if you do have further issues following this please let us know - we'd be happy to help.
Kind regards,
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