Hub 3 showing solid red light

[Hudsybear]

My hub has been showing a solid red light (at the bottom of the router) for months now.  As it wasn't affecting its performance, I just left it.

However, in the past few weeks it has become very temperamental. This includes numerous drop-outs a day, where it displays as connected (no internet) on any device trying to use it. As a household that watches TV predominately through streaming, it is becoming increasingly annoying. My wife and I also require the internet for work purposes.

I have tried unplugging, turning off, etc., which never solves the problem.

HELP!

[Naomi69]

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@Hudsybear wrote: targetpayandbenefits

My hub has been showing a solid red light (at the bottom of the router) for months now.  As it wasn't affecting its performance, I just left it.

However, in the past few weeks it has become very temperamental. This includes numerous drop-outs a day, where it displays as connected (no internet) on any device trying to use it. As a household that watches TV predominately through streaming, it is becoming increasingly annoying. My wife and I also require the internet for work purposes.

I have tried unplugging, turning off, etc., which never solves the problem.

HELP!

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A red Base (Power) light can indicate that the hub is overheating, but if you see the Power light flashing green it may indicate that there is a loose connection in the network.

[Martin_N · Accepted solution]

Hi Hudsybear,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the light and the issue with the service. 

I have taken a look on our system and can see we have a reported SNR fault. 

The fault reference is: F009789636 .

And the estimated fix date is: 25 APR 2022 18:00.

^Martin

[Hudsybear]

Hi Martin,

Thank you for the reply.

What does SNR mean?  I managed to contact someone through WhatsApp but it wasn't particularly helpful ...

If this is fixed, should that solve my intermittent cut-outs?

What about ways to cool the router? The red light has been on for nearly 6 months and turning it off for long periods of time doesn't solve the problem. 

[Zoie_P]

Hi Hudsybear, 

SNR outages stand for sound to noise ratio, it affects your services causing dropouts and slow speeds.

They can last a while, how is everything looking for you now?

Zoie

[Hudsybear]

Hi Zoie

I had one last night (lasting on & off for about 20 minutes) and again this morning (lasting for about 10 minutes).

[Akua_A]

Thank you for the update @Hudsybear and sorry to hear the issue is ongoing.

I have had a look into our system and I can see you have an upcoming appointment to resolve this issue. Please do let us know how the appointment goes and if you need any further help.

Thanks,