Virgin Media Community

[GaryH63]

My hub has had a solid red light for months now. As it doesn't appear to overheat I have ignored it. Is this a common issue?

[Lee_R]

Hi @GaryH63, thanks for posting and welcome back to our community.

Sorry for any concerns your constant red light on your hub may be giving you. If the pinhole reset has not cleared the red light then I would like to look on your behalf. I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.
Regards

Lee_R

[Lee_R]

Hi @GaryH63 thanks for getting back to me privately.  
This is just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
Regards
Lee_R