Hub 3 red light

[18wpa]

For the last week my hub 3 has a permanent red light. It's been in the same position since installation years ago.

It's not overheating, it's in an open, well ventilated, position.

I've disconnected/reconnected. Still red.

How do I get virgin to supply me with a new router?

Martin de la Fosse 

[Ashleigh_C]

Hi there @18wpa

Thank you so much for your post and welcome back to the community forums! 

I am so sorry to hear that you are facing this issue with your Hub! 

Can I just check have you performed a full factory reset? To do this push a pen etc into the rest hole at the back of the Hub and hold it in for 30 seconds. 

Thank you.

[18wpa]

Yes. First thing I tried. Just tried again. Still have red light

[legacy1]

They are all going faulty...

[18wpa]

Disconnected/reconnected hub, still red light.

Rang 'india' support. All I got was turn off hub, and reset. Nothing else. How do I get a new hub?

[18wpa]

Have no connection, this is from phone.  Sort this out, virgin media. India support was switch off, reset. Already done all that

 Have also discounted and relocation hub. No connection 

[18wpa]

If not sorted, work connection,  I will look at leaving virgin 

[Martin_N]

Thank you for keeping us updated 18wpa. 

We may need to get an engineer out to change the hub. 

What I will do is private message you now so I can confirm your details and pass data protection. 

^Martin