Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Hub 3 red light

sumitm
Joining in

on ‎05-07-2022 10:53

My hub 3 is showing a red power light instead of the usual white power light. It is solid red but the hub is not overheating and is kept in open space. Have rebooted the hub couple of times but no luck.

0 Kudos
2 REPLIES 2

Tudor
Very Insightful Person
Very Insightful Person

‎05-07-2022 10:55 - edited ‎05-07-2022 10:55

Please do a pin hole reset and report back. VM will get to your post shortly.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
0 Kudos

Kath_F
Forum Team
Forum Team

on ‎05-07-2022 11:34

Hi simitm, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

I'm very sorry to hear you're having some issues with your Hub displaying a red light. Just to double check, is the Hub currently in modem mode? If so then the light will be a magenta colour but can look quite red. This is perfectly normal. If it's not then please follow the below steps: 

  • Turn the power switch off on the back of the Hub.
  • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.
  • Then use the power switch to turn the unit back on. The Hub should now operate normally.

If the issue remains, pop back here and let us know. We can then either arrange a replacement or an engineer to visit to swap out the Hub. 

Thanks, 

Kath_F ✨
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs
0 Kudos
Top