on 05-02-2023 11:41
Please help
hub has shown red light for last 2 days. Done everything possible with no results. Phoned for support but just got told to wait and all should be ok but still not working.
Answered! Go to Answer
on 05-02-2023 13:34
Thanks for posting and welcome to the community.
Please can you try this for me;
• Turn the power switch off on the back of the Hub.
• Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible.
• Switch the hub back on at the power. The Hub should now operate normally.
Please report back with the result.
Best wishes,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 05-02-2023 13:34
Thanks for posting and welcome to the community.
Please can you try this for me;
• Turn the power switch off on the back of the Hub.
• Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible.
• Switch the hub back on at the power. The Hub should now operate normally.
Please report back with the result.
Best wishes,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 05-02-2023 13:43
Still nothing.
on 06-02-2023 10:57
Thanks for letting us know Winspear2007, I will send you a Private Message to get some more details from you to get this looked into further.
Thanks
Rob