on 12-10-2021 20:32
Hi Folks,
Over the past 5 days I have instances where I have had to reboot my hub as the Wifi from the router has dropped out. The last couple of days I have had to do this twice and yesterday evening I did the factory reset. However, this evening it dropped out again and I did a reboot before before being referred to here from Twitter. I've not added any new connections recently, other than a 2nd Tivo on September 16th. I've generally not had any issues up to now apart from the occasional reboot every now and then.
I've checked my router cabling and Ethernet connection - all seems fine there. Service status shows no known issues, but I can't run a test from my account or through the app at present.
I've set up a BQM as suggested in other threads and here is my router status detail : (apologies if I should format this better for you).
Thank you in advance
Cable Modem StatusItem Status Comments
Acquired Downstream Channel (Hz) | 331000000 | Locked |
Ranged Upstream Channel (Hz) | 53700004 | Locked |
Provisioning State | Online |
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 331000000 | 7 | 40 | 256 qam | 25 |
2 | 267000000 | 5.6 | 40 | 256 qam | 17 |
3 | 275000000 | 5.9 | 40 | 256 qam | 18 |
4 | 283000000 | 5.9 | 40 | 256 qam | 19 |
5 | 291000000 | 5.8 | 40 | 256 qam | 20 |
6 | 299000000 | 6 | 40 | 256 qam | 21 |
7 | 307000000 | 6.1 | 40 | 256 qam | 22 |
8 | 315000000 | 6.4 | 40 | 256 qam | 23 |
9 | 323000000 | 6.5 | 40 | 256 qam | 24 |
10 | 339000000 | 7 | 40 | 256 qam | 26 |
11 | 347000000 | 6.9 | 40 | 256 qam | 27 |
12 | 355000000 | 6.4 | 40 | 256 qam | 28 |
13 | 363000000 | 6.6 | 40 | 256 qam | 29 |
14 | 371000000 | 6.8 | 43 | 256 qam | 30 |
15 | 379000000 | 6.8 | 40 | 256 qam | 31 |
16 | 387000000 | 6.5 | 40 | 256 qam | 32 |
17 | 395000000 | 6.3 | 40 | 256 qam | 33 |
18 | 403000000 | 6.3 | 40 | 256 qam | 34 |
19 | 411000000 | 6.4 | 40 | 256 qam | 35 |
20 | 419000000 | 5.9 | 40 | 256 qam | 36 |
21 | 427000000 | 6 | 40 | 256 qam | 37 |
22 | 435000000 | 5.8 | 40 | 256 qam | 38 |
23 | 443000000 | 6 | 40 | 256 qam | 39 |
24 | 451000000 | 6 | 40 | 256 qam | 40 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.9 | 5 | 0 |
2 | Locked | 40.3 | 4 | 0 |
3 | Locked | 40.9 | 6 | 0 |
4 | Locked | 40.9 | 6 | 0 |
5 | Locked | 40.9 | 4 | 0 |
6 | Locked | 40.9 | 6 | 0 |
7 | Locked | 40.9 | 6 | 0 |
8 | Locked | 40.9 | 5 | 0 |
9 | Locked | 40.9 | 4 | 0 |
10 | Locked | 40.9 | 6 | 0 |
11 | Locked | 40.9 | 7 | 0 |
12 | Locked | 40.9 | 5 | 0 |
13 | Locked | 40.9 | 4 | 0 |
14 | Locked | 43.3 | 5 | 0 |
15 | Locked | 40.3 | 7 | 0 |
16 | Locked | 40.9 | 18 | 0 |
17 | Locked | 40.9 | 5 | 0 |
18 | Locked | 40.3 | 6 | 0 |
19 | Locked | 40.3 | 5 | 0 |
20 | Locked | 40.3 | 0 | 0 |
21 | Locked | 40.9 | 21 | 0 |
22 | Locked | 40.9 | 20 | 0 |
23 | Locked | 40.9 | 6 | 0 |
24 | Locked | 40.9 | 0 | 0 |
Answered! Go to Answer
on 12-10-2021 20:41
on 12-10-2021 20:33
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 53700004 | 43.3 | 5120 | 64 qam | 10 |
2 | 39399974 | 43.3 | 5120 | 64 qam | 12 |
3 | 46200036 | 43.3 | 5120 | 64 qam | 11 |
4 | 60300002 | 43.3 | 5120 | 64 qam | 9 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 12-10-2021 20:34
Network access | Allowed |
Maximum Number of CPEs | 1 |
Baseline Privacy | Enabled |
DOCSIS Mode | Docsis30 |
Config file | A,.iyewrkldJKDHSUBsgvca69 |
SFID | 278 |
Max Traffic Rate | 690000278 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
SFID | 277 |
Max Traffic Rate | 44000278 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 42600 |
Scheduling Type | BestEffort |
on 12-10-2021 20:35
Network Log
Time Priority Description
12/10/2021 17:32:18 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/10/2021 17:28:22 | notice | NOTICE ATOM is restarted as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
11/10/2021 22:38:58 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
11/10/2021 20:52:39 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
11/10/2021 19:51:44 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
11/10/2021 19:50:42 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
11/10/2021 19:35:15 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:39 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
11/10/2021 19:21:24 | notice | NOTICE ATOM is restarted as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
11/10/2021 19:13:19 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
11/10/2021 14:03:37 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
11/10/2021 13:58:29 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
11/10/2021 13:56:13 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
11/10/2021 03:01:49 | notice | NOTICE ATOM is restarted as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
10/10/2021 16:44:40 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/10/2021 19:02:29 | notice | NOTICE ATOM is restarted as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/10/2021 09:01:26 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/10/2021 01:17:39 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/10/2021 03:02:41 | notice | NOTICE ATOM is restarted as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/10/2021 18:44:34 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 12-10-2021 20:41
on 12-10-2021 20:50
Thanks John,
Should I wait for say 24 hours before posting to get a clearer guide?
on 12-10-2021 20:59
Hi MJN74
Thanks for posting.
My apologies for the broadband issues. I've checked the system and there is an SNR (signal to noise ratio) work order on the account with the date of tomorrow on it. No fault number or reference however. The stats look fine barring 3 of the downstream levels out which I am not too worried with.
Leave the BQM running for the 24 hours and then post it, live BQM if you can. We can also check the open order on the system for you.
Best,
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on 12-10-2021 21:17
No problem - will do.
Just out of interest, what is an SNR work order? Also, when I come to post the BQM tomorrow, how is the best way to upload it?
Thanks in advance
on 13-10-2021 01:48
on 13-10-2021 08:58