Hub 3 rebooting

[awiatr]

My Hub reboots itself about 4 times a week, which appears not bad compared to some people. Each time I confirm that it has rebooted by logging in to the Hub and looking at Admin/Info.

System up time

: 2 days 0h:10m:14s

I am running in modem mode with an Asus RT-AX88U providing the Wi-Fi. The problem I have is with my alarm system. I am unable to connect via my phone to the alarm system until I reboot the Asus router.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	138750000	4.5	38	256 qam	1
2	146750000	4.5	38	256 qam	2
3	154750000	4.5	38	256 qam	3
4	162750000	4.1	38	256 qam	4
5	170750000	4	38	256 qam	5
6	178750000	3.5	38	256 qam	6
7	186750000	3.5	38	256 qam	7
8	194750000	3.2	38	256 qam	8
9	202750000	3	38	256 qam	9
10	210750000	3	38	256 qam	10
11	218750000	3	38	256 qam	11
12	226750000	3.2	38	256 qam	12
13	234750000	3.2	38	256 qam	13
14	242750000	3	38	256 qam	14
15	250750000	3.2	38	256 qam	15
16	258750000	3.4	38	256 qam	16
17	266750000	3.4	38	256 qam	17
18	274750000	3.5	38	256 qam	18
19	282750000	3.4	38	256 qam	19
20	290750000	3.5	38	256 qam	20
21	298750000	3.5	38	256 qam	21
22	306750000	3.5	38	256 qam	22
23	314750000	3.7	38	256 qam	23
24	322750000	3.7	38	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	34	0
2	Locked	38.9	37	0
3	Locked	38.9	21	0
4	Locked	38.6	24	0
5	Locked	38.9	32	0
6	Locked	38.6	28	0
7	Locked	38.9	16	0
8	Locked	38.6	16	0
9	Locked	38.9	10	0
10	Locked	38.9	20	0
11	Locked	38.6	11	0
12	Locked	38.6	15	0
13	Locked	38.6	49	0
14	Locked	38.6	11	0
15	Locked	38.9	20	0
16	Locked	38.9	36	0
17	Locked	38.6	35	0
18	Locked	38.9	18	0
19	Locked	38.9	21	0
20	Locked	38.9	25	0
21	Locked	38.9	40	0
22	Locked	38.9	33	0
23	Locked	38.9	41	0
24	Locked	38.9	47	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400000	43.5	5120	64 qam	4
2	46200000	43.3	5120	64 qam	3
3	60300000	42.8	5120	64 qam	1
4	53700000	42.8	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

Network log to follow as the message exceeded 20,00 characters.

[awiatr]

Network Log

Time Priority Description

03/08/2021 09:41:21	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/08/2021 00:51:13	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/08/2021 19:11:38	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/07/2021 03:39:40	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/07/2021 19:07:29	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/07/2021 22:07:50	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/07/2021 17:14:42	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/07/2021 06:15:48	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/07/2021 07:21:25	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/07/2021 06:22:14	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/07/2021 07:02:5	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/07/2021 07:34:46	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2021 10:23:34	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2021 09:51:12	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2021 00:37:51	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2021 23:27:25	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/07/2021 21:34:41	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/07/2021 15:03:55	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/07/2021 07:15:55	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/07/2021 16:07:30	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[jbrennand]

All stats look ok.

To visualise and record any dropouts can you do this.
__________________________________________

If you haven’t already, set up a free and secure “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph” (as per instructions on the TB website) when it starts to develop.

https://www.thinkbroadband.com/broadband/monitoring/quality

[awiatr]

Thanks, here is the link: 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/a0ac1a92a87e28548aa2a1545c059bacd09af938

[jbrennand]

Your Hub is a wall of red - probably becayse the Asus router is not set to "Accept ICMP echo requests/pings"

Go into the settings and enable it. If it is - check the ip address in the BQM settings is actually the same as that when you check it it on Google

[awiatr]

Thanks John, I have enabled the ICMP on the Asus router.

Cheers Andrew

[awiatr]

The hub 3 rebooted at 9:03, this can be seen on the graph.

[jbrennand]

Did you reboot it? What does the Network log report at 9.03?

[awiatr]

No I didn't reboot it.

The network log shows nothing useful around the time of the reboot, just my login to check it had rebooted.

07/08/2021 14:59:52	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/08/2021 09:05:26	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/08/2021 02:24:59	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[jbrennand]

BQM looking spot on today. Stats all fine.

The solution to the problem must lay somewhere in the settings of your Asus, phone and alarm