I find that I need to reset the hub every day to steady the internet. This is the third Hub I have had in the last 12 months so I believe the problem must be else where . I have had several engineering visits that seem to rectify the problem only for them to re occur. I factory reset the Hub yesterday morning and renamed the 2.4 and 5 g channels as advised on this forum and this worked until lunchtime today .I have downloaded a BQM and the graphs are always showing packet loss . I am no expert but the graph packet loss correspond with the lost connection at the Hub.
In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) and hit return. On the first page up [there should be no need to login if you have done so before] click on the “router status” icon at top right (SH2’s) or the text at bottom-middle of first page up (Hub3) and then copy/paste 3 FULL sets of data onto here – from the Downstream, Upstream, & Network logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you.
-------------------- Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Thanks for the quick response however I am at work at the moment. The reason I knew my broadband was off again was because I had no connection to my cctv cameras so I checked the BQM and it showed up as packet loss. I called virgin media and they had reset the Hub from their end but I can now see that I still have a problem with packet loss although not 100 % loss right now.