Hub 3 overheating - red light on constantly

[House5]

I have posted already about a constant red light on my Hub 3 (and poor wifi around house) and spoken via web chat (1/8) and on the phone today (3/8) but am having no luck getting a technician out to visit.

The hub is well ventilated and is in the open, with a fan directed towards it. 

We have 4 people working from home online and it is impossible to continue like this.

Could Virgin please arrange for it to be replaced asap - thanks.

[House5]

Hi there,

I'm also having problems with a constant red light on my Hub 3 router.  The internet also keeps dropping out when using it Wifi.

I have tried everything and the connection to the house is OK. I have done a reset on the modem but still have the red light.

Can you help Virgin please?

Thanks

[Matthew_ML · Accepted solution]

Hey House5, thank you for reaching out and I am sorry about the red light issues.

Thank you for trying steps. I am going to send you a PM, so we can look into together. 

Please look out for the purple envelope .Thanks