on 12-01-2022 16:41
My home hub 3 dosent seem to be working correctly all I have on the front of the hub is a orange light and nothing else I also notice there is very little signal upstairs with a message saying no Internet connection, what lights should be visible on hub 3 when it's working correctly.
Answered! Go to Answer
on 12-01-2022 16:50
on 12-01-2022 16:50
on 15-01-2022 08:49
Hi @Marie2207
Thanks for posting on our community forum!
How are you getting on with the connection today?
Regards
on 24-01-2022 22:02
Hi i am still having wifi issues in my home wifi seems to be non existent up stairs or very limited also my speed has dropped dramatically from 700mbs to around 160mbs im constantly checking my speed and since installation day the speeds have dropped day by day, my main issue is the router as the wifi signal is very poor compared to my bt home hub so i would like to look into cancellation of the service as i believe im within the 28 days cooling period,the home hub 3 is very poor where wifi is related and the fact there is no lights other than an orange power light dosent show me the true status of the router Please advise what can be done as im looking to cancel the service and use my bt hub which i have kept going until i was happy with virgin which isnt happening Thank you
on 24-01-2022 22:25
on 25-01-2022 19:01
Can anyone tell me how you get support for broadband as my WiFi signal is terrible and my speed is like a yo-yo up an down by at least 400mbs customer service seems to be non existent unless you sit on the phone for hours and live chat links never connect, how do I cancel this service as unhappy upto now.
25-01-2022 19:46 - edited 25-01-2022 19:52
Calling is the best option though you may currently have a 10 minute wait or so. If you do decide to cancel, it can’t be done via this forum.
When you call, ignore the automated message that offers to send a support link to your mobile - keep holding and eventually your call will be answered.
If you can provide more detail about the issues you’re having, someone here may be able to help.
This response was posted before the posts were merged.
on 25-01-2022 19:48
@Marie2207 Please don't create multiple threads for the same issue, it is against the forum rules. I have merged your threads.
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Scott
My setup: VM TV 360 box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.
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on 26-01-2022 14:42
@Marie2207 wrote:Can anyone tell me how you get support for broadband as my WiFi signal is terrible and my speed is like a yo-yo up an down by at least 400mbs customer service seems to be non existent unless you sit on the phone for hours and live chat links never connect, how do I cancel this service as unhappy upto now.
You havent answered my questions yet from message 5 ?
If you cancel after 14 days there will be an early exit fee of ~£250 (I forget the exact amount) - far cheaper to let the community on here sort the issue for you.
on 01-02-2022 13:00
Thanks for coming back to us @Marie2207.
I have looked on our systems and there are issues with your connection that would need you to check to make sure that the co-axial cable coming into your home is correctly seated in the hub and onto the wall socket.
Please give this a try and let me know if it makes any difference.
Regards,
Steven_L