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RichardR66
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Hub 3 - not recognising Settings Password

Hi there

As I have inconsistent and intermittent WiFi within my house I have been trying to scan the house for WiFi coverage with the Virgin Connect App.

When I do try to use this the app does not recognise the Settings Password to connect to the Hub 3 (either manual input or scanning the label on the bottom)

I experienced this a week ago, so scanned this forum for help an followed the following advice :

 

Disconnect all unneeded ethernet cables from the rear of the Hub.

With the Hub Powered on use a paperclip or similar (I use a mobile phone SIM Slot tool) and do a pinhole reset.

Depress the pinhole switch for a timed 60 seconds then release.

DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up.

Once a steady white and no other lights are illuminated check your system again.

 

This originally worked and the app recognised the Hub and off I went to scan the house room by room (which identified a number of issues). Having moved WiFi Boosters around I monitored signal access and I tried to scan again a few days later - but once again the app did not recognise the Settings Password so I went through the whole process again and following a full reset it recognised it and away I went again

Four days later (today) I have again gone to scan each room and again the app will not recognise the settings password for the Hub.

Surely this can't be right, can it ? My Wifi in some areas of the house is still awful and I'm facing this problem repeatedly. Have I got to factory reset this Hub every few days ?

Is there any other solution apart from the process followed above ?

 

Thank you

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gary_dexter
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Re: Hub 3 - not recognising Settings Password

Ignore the Connect App - there's no legitimate reason to be using it

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RichardR66
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Re: Hub 3 - not recognising Settings Password

 My WiFi is very poor in places - I’m trying to use the app to scan for black spots to justify them supplying boosters etc.

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carl_pearce
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Re: Hub 3 - not recognising Settings Password


@RichardR66 wrote:

 My WiFi is very poor in places - I’m trying to use the app to scan for black spots to justify them supplying boosters etc.


What package are you on?

Boosters aren't generally free unless you are on 1Gbps, so you might aswell buy your own kit.

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RichardR66
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Re: Hub 3 - not recognising Settings Password

I’m on M200 Fibre

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carl_pearce
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Re: Hub 3 - not recognising Settings Password


@RichardR66 wrote:

I’m on M200 Fibre


So they won't be free. You'll be charged a monthly fee for them, when you could resolve it yourself with your own kit.

Up to you.

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RichardR66
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Re: Hub 3 - not recognising Settings Password

Ok thanks

Any recommendations welcome...

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carl_pearce
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Re: Hub 3 - not recognising Settings Password


@RichardR66 wrote:

Ok thanks

Any recommendations welcome...


You are probably best thinking of a budget.

As with everything you can spend £50 or £500, or something in between.

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