As I have inconsistent and intermittent WiFi within my house I have been trying to scan the house for WiFi coverage with the Virgin Connect App.
When I do try to use this the app does not recognise the Settings Password to connect to the Hub 3 (either manual input or scanning the label on the bottom)
I experienced this a week ago, so scanned this forum for help an followed the following advice :
Disconnect all unneeded ethernet cables from the rear of the Hub.
With the Hub Powered on use a paperclip or similar (I use a mobile phone SIM Slot tool) and do a pinhole reset.
Depress the pinhole switch for a timed 60 seconds then release.
DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up.
Once a steady white and no other lights are illuminated check your system again.
This originally worked and the app recognised the Hub and off I went to scan the house room by room (which identified a number of issues). Having moved WiFi Boosters around I monitored signal access and I tried to scan again a few days later - but once again the app did not recognise the Settings Password so I went through the whole process again and following a full reset it recognised it and away I went again
Four days later (today) I have again gone to scan each room and again the app will not recognise the settings password for the Hub.
Surely this can't be right, can it ? My Wifi in some areas of the house is still awful and I'm facing this problem repeatedly. Have I got to factory reset this Hub every few days ?
Is there any other solution apart from the process followed above ?
Ignore the Connect App - there's no legitimate reason to be using it
***** If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!! I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences. Office 365, Dynamics CRM and Cloud Computing Jedi