Virgin Media Community

[RichardR66]

Hi there

As I have inconsistent and intermittent WiFi within my house I have been trying to scan the house for WiFi coverage with the Virgin Connect App.

When I do try to use this the app does not recognise the Settings Password to connect to the Hub 3 (either manual input or scanning the label on the bottom)

I experienced this a week ago, so scanned this forum for help an followed the following advice :

Disconnect all unneeded ethernet cables from the rear of the Hub.

With the Hub Powered on use a paperclip or similar (I use a mobile phone SIM Slot tool) and do a pinhole reset.

Depress the pinhole switch for a timed 60 seconds then release.

DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up.

Once a steady white and no other lights are illuminated check your system again.

This originally worked and the app recognised the Hub and off I went to scan the house room by room (which identified a number of issues). Having moved WiFi Boosters around I monitored signal access and I tried to scan again a few days later - but once again the app did not recognise the Settings Password so I went through the whole process again and following a full reset it recognised it and away I went again

Four days later (today) I have again gone to scan each room and again the app will not recognise the settings password for the Hub.

Surely this can't be right, can it ? My Wifi in some areas of the house is still awful and I'm facing this problem repeatedly. Have I got to factory reset this Hub every few days ?

Is there any other solution apart from the process followed above ?

Thank you

[gary_dexter]

Ignore the Connect App - there's no legitimate reason to be using it

[RichardR66]

 My WiFi is very poor in places - I’m trying to use the app to scan for black spots to justify them supplying boosters etc.

[carl_pearce]

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@RichardR66 wrote:

 My WiFi is very poor in places - I’m trying to use the app to scan for black spots to justify them supplying boosters etc.

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What package are you on?

Boosters aren't generally free unless you are on 1Gbps, so you might aswell buy your own kit.

[RichardR66]

I’m on M200 Fibre

[carl_pearce]

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@RichardR66 wrote:

I’m on M200 Fibre

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So they won't be free. You'll be charged a monthly fee for them, when you could resolve it yourself with your own kit.

Up to you.

[RichardR66]

Ok thanks

Any recommendations welcome...

[carl_pearce]

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@RichardR66 wrote:

Ok thanks

Any recommendations welcome...

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You are probably best thinking of a budget.

As with everything you can spend £50 or £500, or something in between.