Hub.3 no internet for 5 days

[STONY28]

I have no WiFi for 5 days.

The hub.3 has been doing this. I've been rebooting everyday and still getting no WiFi. All the cables are in the right places and connected it is the access for some reason is denied.

The messaging tool has been so frustrating and slow I only spoken to one person and that person said virgin would be keeping an eye on it. Clearly hasn't as the WiFi is still not working.

I can't see how to fix it online, they need to send a new hub.3 asap.

Any help would be appreciated as I have had none so far.

[lotharmat]

Can you post your Hub status and logs?
Someone should be spot if there is a problem
Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode)
Don't log in!
Click on 'router status'
Copy/paste the data from each of the tabs. The forum software will remove the MAC addresses for you (you may need to click the 'post' button again).

Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc - You can do this at ThinkBroadband (https://www.thinkbroadband.com/broadband/monitoring/quality)
Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum!

[japitts]

Do you have problems with wired/Ethernet connections?

That will help identify whether this is a broadband fault, or a router/WiFi issue. Advice on rectifying the problem does depend which one applies.

[Tom_F]

Hi STONY28, thanks for your post.

Sorry to hear you've had these issues with your internet. I've taken a look into this today using your forum details and wasn't able to identify any problems - everything appears to be fine now, so I hope there's been some improvement since your post?

If not please keep us posted with the information request above and we'll be able to look further into this for you.

Tom