on 14-06-2021 14:27
Hello - can anyone help? I have a comprehensive TP-Link wireless network which I think functions pretty well, but we get daily dropouts at critical times during work Zooms etc... any ideas please? This from browser/192.168.100.1/Network Status/Network Log - thank you (BTW I had to assemble the image below in Photoshop as I wasn't able to paste the table in here due to "html errors".)
Answered! Go to Answer
on 22-01-2022 13:47
And the prize goes to... Virgin Media? No. Their technicians? No. Their 'How to' guides? I don't know - I haven't got one.
I have wasted hours on this. I have been with Virgin Media for years, and it is a terrible company albeit with nice people. But they give terrible service (if you want evidence, read the whole thread - and any of my other posts! And try getting adequate financial compensation - you're wasting your time)
This guy John from his post:
on 03-10-2020 17:22
on 14-06-2021 14:39
on 14-06-2021 14:39
on 14-06-2021 14:46
on 14-06-2021 15:16
Thanks very much all for your replies. Here is my cable modem status. (BTW I don't believe that the problem is the TP-Link mesh network which consists of an Archer C6 for the back of the house and various TP-Link Powerline modules for the front of the house). Message exceeds 20,000 characters, so I'll try to split it...
Item Status Comments
Acquired Downstream Channel (Hz) | 203000000 | Locked |
Ranged Upstream Channel (Hz) | 25800069 | Locked |
Provisioning State | Online |
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 203000000 | -0.2 | 37 | 256 qam | 9 |
2 | 211000000 | -0.2 | 37 | 256 qam | 10 |
3 | 219000000 | 0 | 37 | 256 qam | 11 |
4 | 227000000 | 0 | 37 | 256 qam | 12 |
5 | 235000000 | 0 | 37 | 256 qam | 13 |
6 | 243000000 | 0 | 37 | 256 qam | 14 |
7 | 251000000 | 0.2 | 37 | 256 qam | 15 |
8 | 259000000 | 0.5 | 37 | 256 qam | 16 |
9 | 267000000 | 0.7 | 37 | 256 qam | 17 |
10 | 275000000 | 0.5 | 37 | 256 qam | 18 |
11 | 283000000 | 1.2 | 37 | 256 qam | 19 |
12 | 291000000 | 1.2 | 37 | 256 qam | 20 |
13 | 299000000 | 1.4 | 37 | 256 qam | 21 |
14 | 307000000 | 1.5 | 37 | 256 qam | 22 |
15 | 315000000 | 1.7 | 37 | 256 qam | 23 |
16 | 323000000 | 1.5 | 37 | 256 qam | 24 |
17 | 331000000 | 1.5 | 37 | 256 qam | 25 |
18 | 339000000 | 2 | 38 | 256 qam | 26 |
19 | 347000000 | 2 | 38 | 256 qam | 27 |
20 | 355000000 | 1.7 | 38 | 256 qam | 28 |
21 | 363000000 | 2.2 | 37 | 256 qam | 29 |
22 | 371000000 | 2.7 | 38 | 256 qam | 30 |
23 | 379000000 | 2.4 | 37 | 256 qam | 31 |
24 | 387000000 | 2.2 | 38 | 256 qam | 32 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 37.6 | 4266 | 535 |
2 | Locked | 37.3 | 4694 | 382 |
3 | Locked | 37.6 | 5333 | 492 |
4 | Locked | 37.6 | 4195 | 638 |
5 | Locked | 37.3 | 3046 | 405 |
6 | Locked | 37.6 | 4994 | 519 |
7 | Locked | 37.3 | 3590 | 507 |
8 | Locked | 37.6 | 1799 | 620 |
9 | Locked | 37.3 | 1985 | 428 |
10 | Locked | 37.6 | 2046 | 464 |
11 | Locked | 37.6 | 2313 | 436 |
12 | Locked | 37.6 | 1482 | 369 |
13 | Locked | 37.3 | 1659 | 457 |
14 | Locked | 37.3 | 1290 | 396 |
15 | Locked | 37.6 | 1112 | 485 |
16 | Locked | 37.6 | 1929 | 417 |
17 | Locked | 37.6 | 1830 | 359 |
18 | Locked | 38.6 | 924 | 407 |
19 | Locked | 38.6 | 1376 | 452 |
20 | Locked | 38.6 | 1575 | 487 |
21 | Locked | 37.6 | 1142 | 352 |
22 | Locked | 38.9 | 960 | 392 |
23 | Locked | 37.6 | 1096 | 372 |
24 | Locked | 38.6 | 1013 | 583 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 25800069 | 51 | 5120 | 64 qam | 6 |
2 | 39400099 | 51 | 5120 | 64 qam | 4 |
3 | 46199952 | 51 | 5120 | 64 qam | 3 |
4 | 32600039 | 51 | 5120 | 64 qam | 5 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 15 | 0 |
2 | ATDMA | 0 | 0 | 3 | 0 |
3 | ATDMA | 0 | 0 | 5 | 0 |
4 | ATDMA | 0 | 0 | 4 | 0 |
on 14-06-2021 15:17
General Configuration
Network access | Allowed |
Maximum Number of CPEs | 1 |
Baseline Privacy | Enabled |
DOCSIS Mode | Docsis30 |
Config file | cmreg-vmdg505-bbt057-b.cm |
Primary Downstream Service Flow
SFID | 2760234 |
Max Traffic Rate | 117000047 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Primary Upstream Service Flow
SFID | 2760233 |
Max Traffic Rate | 10500047 |
Max Traffic Burst | 16320 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 16320 |
Scheduling Type | BestEffort |
Network Log
Time Priority Description
14/06/2021 12:42:10 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/06/2021 12:40:32 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
13/06/2021 12:32:31 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/06/2021 22:30:1 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/06/2021 07:54:41 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
10/06/2021 13:15:35 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/06/2021 19:54:40 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/06/2021 10:41:4 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/06/2021 07:54:40 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/06/2021 10:59:30 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/06/2021 14:40:15 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/06/2021 14:06:52 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/06/2021 13:55:32 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/06/2021 23:37:52 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/06/2021 14:53:11 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/06/2021 14:53:11 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/06/2021 13:57:13 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/06/2021 19:54:39 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
31/05/2021 13:48:50 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/05/2021 08:37:26 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 14-06-2021 15:19
on 14-06-2021 15:20
on 16-06-2021 01:45
"VM Staff will likely be along shortly and will probably need to book an engineer!"
Hello VM Staff - are you going to be in touch please?
on 16-06-2021 01:50
John - yes that's correct, the hub 3 is in modem mode and the TP-Link devices are the WiFi