on 02-10-2021 06:48
Hello
I've got an ongoing issue with my hub 3 where it randomly reboots. You wouldn't notice it unless you were online when it happens. Unfortunately every time it reboots I have to go through a reset process with our Hive system that takes around 15 mins to get back up and running, so it's becoming a pain.
Any ideas what's causing it?
Thanks 👍
Answered! Go to Answer
on 15-12-2021 19:29
on 17-12-2021 20:52
Hi @seamat,
Would you be able to provide us with a link to the live BQM? We can then look at the connection in real-time.
Thanks,
on 18-12-2021 16:22
https://www.thinkbroadband.com/broadband/monitoring/quality/share/919839dc9afc87ec4d3bc6590baff99f7e433fff
on 20-12-2021 17:08
Hi seamat,
Thanks for coming back to us with that link.
I can see a few red dots here and there on the live graph. couple that with your previous graph and the upstream levels being less than optimal, I would like to arrange for an engineer to come and take a closer look.
As it's been a few months since we confirmed your details, I just need to double check the address is still the same so have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.
Thanks,
on 21-12-2021 11:05
Hi seamat,
Thanks for coming back to via private message.
I have booked you in for the next available appointment. We cannot confirm the appointment time slot, so to view this please sign in to My Virgin Media here: My VM. Once logged in, scroll down to Orders & appointments then click on View your orders. You can also view this in the My VM app.
Please ensure that someone over the age of 18 is at the property for the time the engineer is there.
If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link.
Lets us know how the appointment goes.
Take care.
on 22-12-2021 11:38
Having issues with the wifi disabling itself but all the devices being connected by ethernet are fine
Any ideas what this could be? as I'd rather not have to have an engineer twice if the cable modem is kaput
Thanks
on 23-12-2021 10:03
Engineer has replaced the 10DB Attenuator for a 3DB one. No idea about why the wifi randomly switches off though, but suggested buying a mesh system and placing it in modem mode, so maybe a consideration
on 24-12-2021 13:11
Wifi just dropped again, and the green wifi light on the hub was flashing quickly for around 2 minutes
All ethernet connected devices remained up and working
on 27-12-2021 09:25
Hello seamat
Thanks for the update
How are things looking now
Any more WIFI dropouts
Gareth_L
on 15-01-2022 10:13
Hi Gareth
Yeah the wi-fi just disabled itself your several minutes before coming back up. Lost connection on all wi-fi devices, and scans showed the WiFi was not broadcasting.
All Ethernet connected devices were fine and saw no interruption, so appears to be a WiFi issue