HI
Thought I'd give this a go... cant seem to get it resolved?
The connection is stable then just randomly starts to drop and the hub starts doing its reboot cycle
We have had engineers out twice 1 replaced the standard cables , connection and wall box bit and pieces next replaced the router
All ok for about 5 days then it started again I switched plugs thinking it may be with the plug
details added below from reading the forum... if theres anything else let m know any help will be greatly appreciated... thanks in advance.
12/06
11/06
10/06
09/06 -- 6pm was a reboot/unplug
08/06
Downstream bonded channels
exceeded 200000 characters??? removed some tables - let me know if required I will try add
Downstream bonded channels
Upstream bonded channels
Upstream bonded channels
Time | Priority | Description |
11/06/2021 22:31:7 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; |
11/06/2021 19:56:26 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; |
11/06/2021 16:45:9 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; |
10/06/2021 20:13:13 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; |
10/06/2021 17:03:56 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; |
10/06/2021 17:02:44 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; |
10/06/2021 03:50:46 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; |
09/06/2021 13:27:41 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; |
09/06/2021 01:58:22 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; |
08/06/2021 16:51:15 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; |
08/06/2021 16:22:32 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; |
07/06/2021 11:35:47 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; |
06/06/2021 08:42:35 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; |
05/06/2021 04:28:3 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; |
05/06/2021 00:34:19 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; |
04/06/2021 15:32:8 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; |
04/06/2021 13:10:27 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; |
04/06/2021 11:55:42 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; |
04/06/2021 11:55:42 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; |
04/06/2021 10:57:55 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; |
Just keeping this thread going and hopefully someone will be able to resolve this issue
We moved house been without this service for nearly a month and the engineer installed a NEW line
AND
Nothing has changed!!
At The last house there must have been about 20 engineers visits over 6 months... replaced/removed fixed everything possible.... then the last time I was told there was a Ticket open with the Network team (funny thing everytime he tried ringing a network engineer nobody answered so not sure if they were just spinning me a thread)
I pay £30 for VODAFONE 3/4g mobile just to keep working and for my wife and I not to get the sack - I pay £30 for unlimited data on my O2 mobile - for the same reason (backup vodafone throttle us at some point in the day)
Then we pay for our package £46 which we havent been able to ustilise for 6 months
SOMEONE DO THE MATHS HERE!!
and another thing supposed to be 200mbs
my average
and it continues
If someone out there knows who Virgin have to report to could you please send me the details...
cant even get help online 🤡
the fun continues... strange no contact? dont pay and I'm sure you will hear something
