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0110jeff
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Hub 3 keeps dropping/rebooting

HI 

Thought I'd give this a go... cant seem to get it resolved?

The connection is stable then just randomly starts to drop and the hub starts doing its reboot cycle

We have had engineers out twice 1 replaced the standard cables , connection and wall box bit and pieces next replaced the router

All ok for about 5 days then it started again I switched plugs thinking it may be with the plug 

details added below from reading the forum... if theres anything else let m know any help will be greatly appreciated... thanks in advance.

12/06

0110jeff_0-1623485208867.png

11/06

0110jeff_1-1623485268235.png

 

10/06

0110jeff_2-1623485333820.png

 

09/06 -- 6pm was a reboot/unplug

0110jeff_3-1623485406081.png

 

08/06

0110jeff_4-1623485439868.png

 

Downstream bonded channels

exceeded 200000 characters??? removed some tables - let me know if required I will try add

Downstream bonded channels

 

Upstream bonded channels



Upstream bonded channels

Time

Priority

Description

11/06/2021 22:31:7

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

11/06/2021 19:56:26

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

11/06/2021 16:45:9

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

10/06/2021 20:13:13

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

10/06/2021 17:03:56

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

10/06/2021 17:02:44

Warning!

Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

10/06/2021 03:50:46

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

09/06/2021 13:27:41

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

09/06/2021 01:58:22

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

08/06/2021 16:51:15

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

08/06/2021 16:22:32

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

07/06/2021 11:35:47

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

06/06/2021 08:42:35

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

05/06/2021 04:28:3

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

05/06/2021 00:34:19

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

04/06/2021 15:32:8

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

04/06/2021 13:10:27

notice

LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

04/06/2021 11:55:42

notice

DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

04/06/2021 11:55:42

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

04/06/2021 10:57:55

notice

DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

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whoops1234
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Message 2 of 33
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Re: Hub 3 keeps dropping/rebooting

I've basically just posted the exact same thing. You're not in the Brighton/Hove area are you?

0110jeff
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Message 3 of 33
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Re: Hub 3 keeps dropping/rebooting

lol... no mate further north near Leeds?

Lets hope we can get some resolution 10years no problem ... some updates and 3 weeks of sh*t

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whoops1234
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Message 4 of 33
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Re: Hub 3 keeps dropping/rebooting

Fingers crossed. I've had 5 engineer call outs and about 12 phone calls and still nothing
Laurie_C
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Message 5 of 33
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Re: Hub 3 keeps dropping/rebooting

Hi 0110jeff,

 

Thanks for getting in touch, and a very warm welcome to the Community Forum! I'm sorry that you're having this issue with your broadband connection.

 

I'd like to take a closer look at this for you, but I haven't been able to locate your account details using your Forum profile. I'll just need to confirm a few details with you via Private Message. Please look out for a purple envelope in the top right corner of your screen.

 

Kind regards,

Laurie

Laurie_C
Forum Team
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0110jeff
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Message 6 of 33
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Re: Hub 3 keeps dropping/rebooting

I just spent 3 hrs trying to add some info for some help and got auth failed!! OMG

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0110jeff
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Message 7 of 33
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Re: Hub 3 keeps dropping/rebooting

try again... 

since last week had 2 engineer visits

0110jeff_0-1624358028568.png

 

0110jeff_1-1624358043206.png

 

0110jeff_2-1624358062265.png

 

0110jeff_3-1624358073530.png

 

0110jeff_4-1624358085180.png

 

0110jeff_5-1624358097525.png

 

0110jeff_6-1624358112647.png

 

0110jeff_7-1624358124087.png

 

0110jeff_8-1624358141873.png

 

100 sec for each reading nearly 2 minutes down and another getting everyting to catch up

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0110jeff
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Message 8 of 33
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Re: Hub 3 keeps dropping/rebooting

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)
267000000
Locked
Ranged Upstream Channel (Hz)
32600029
Locked
Provisioning State
Online
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0110jeff
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Message 9 of 33
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Re: Hub 3 keeps dropping/rebooting

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12670000006.440256 qam17
21390000008.540256 qam1
31470000008.340256 qam2
4155000000840256 qam3
51630000007.940256 qam4
61710000007.940256 qam5
71790000007.540256 qam6
81870000007.340256 qam7
91950000006.940256 qam8
102030000006.540256 qam9
112110000006.440256 qam10
122190000006.140256 qam11
13227000000640256 qam12
142350000005.940256 qam13
152430000005.840256 qam14
162510000005.840256 qam15
172590000005.840256 qam16
182750000006.940256 qam18
192830000007.140256 qam19
202910000007.440256 qam20
212990000007.340256 qam21
223070000007.140256 qam22
233150000007.340256 qam23
243230000007.140256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.360
2Locked40.950
3Locked40.3190
4Locked40.3180
5Locked40.3200
6Locked40.3210
7Locked40.340
8Locked40.940
9Locked40.950
10Locked40.360
11Locked40.350
12Locked40.350
13Locked40.360
14Locked40.960
15Locked40.3120
16Locked40.9130
17Locked40.360
18Locked40.960
19Locked40.340
20Locked40.340
21Locked40.360
22Locked40.940
23Locked40.950
24Locked40.3190
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0110jeff
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Message 10 of 33
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Re: Hub 3 keeps dropping/rebooting

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13260002940.8512064 qam5
23940001241.8512064 qam4
34620000043512064 qam3
45370000044.8512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0020
4ATDMA0010
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