Virgin Media Community

[0110jeff]

HI 

Thought I'd give this a go... cant seem to get it resolved?

The connection is stable then just randomly starts to drop and the hub starts doing its reboot cycle

We have had engineers out twice 1 replaced the standard cables , connection and wall box bit and pieces next replaced the router

All ok for about 5 days then it started again I switched plugs thinking it may be with the plug 

details added below from reading the forum... if theres anything else let m know any help will be greatly appreciated... thanks in advance.

12/06

11/06

10/06

09/06 -- 6pm was a reboot/unplug

08/06

Downstream bonded channels

exceeded 200000 characters??? removed some tables - let me know if required I will try add

Downstream bonded channels

Upstream bonded channels

Upstream bonded channels

Time	Priority	Description
11/06/2021 22:31:7	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
11/06/2021 19:56:26	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
11/06/2021 16:45:9	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
10/06/2021 20:13:13	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
10/06/2021 17:03:56	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
10/06/2021 17:02:44	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
10/06/2021 03:50:46	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
09/06/2021 13:27:41	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
09/06/2021 01:58:22	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
08/06/2021 16:51:15	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
08/06/2021 16:22:32	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
07/06/2021 11:35:47	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
06/06/2021 08:42:35	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
05/06/2021 04:28:3	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
05/06/2021 00:34:19	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
04/06/2021 15:32:8	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
04/06/2021 13:10:27	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
04/06/2021 11:55:42	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
04/06/2021 11:55:42	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
04/06/2021 10:57:55	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

[whoops1234]

I've basically just posted the exact same thing. You're not in the Brighton/Hove area are you?

[0110jeff]

lol... no mate further north near Leeds?

Lets hope we can get some resolution 10years no problem ... some updates and 3 weeks of sh*t

[whoops1234]

Fingers crossed. I've had 5 engineer call outs and about 12 phone calls and still nothing

[Laurie_C]

Hi 0110jeff,

Thanks for getting in touch, and a very warm welcome to the Community Forum! I'm sorry that you're having this issue with your broadband connection.

I'd like to take a closer look at this for you, but I haven't been able to locate your account details using your Forum profile. I'll just need to confirm a few details with you via Private Message. Please look out for a purple envelope in the top right corner of your screen.

Kind regards,

Laurie

[0110jeff]

I just spent 3 hrs trying to add some info for some help and got auth failed!! OMG

[0110jeff]

try again... 

since last week had 2 engineer visits

100 sec for each reading nearly 2 minutes down and another getting everyting to catch up

[0110jeff]

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)	267000000	Locked
Ranged Upstream Channel (Hz)	32600029	Locked
Provisioning State	Online

[0110jeff]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	267000000	6.4	40	256 qam	17
2	139000000	8.5	40	256 qam	1
3	147000000	8.3	40	256 qam	2
4	155000000	8	40	256 qam	3
5	163000000	7.9	40	256 qam	4
6	171000000	7.9	40	256 qam	5
7	179000000	7.5	40	256 qam	6
8	187000000	7.3	40	256 qam	7
9	195000000	6.9	40	256 qam	8
10	203000000	6.5	40	256 qam	9
11	211000000	6.4	40	256 qam	10
12	219000000	6.1	40	256 qam	11
13	227000000	6	40	256 qam	12
14	235000000	5.9	40	256 qam	13
15	243000000	5.8	40	256 qam	14
16	251000000	5.8	40	256 qam	15
17	259000000	5.8	40	256 qam	16
18	275000000	6.9	40	256 qam	18
19	283000000	7.1	40	256 qam	19
20	291000000	7.4	40	256 qam	20
21	299000000	7.3	40	256 qam	21
22	307000000	7.1	40	256 qam	22
23	315000000	7.3	40	256 qam	23
24	323000000	7.1	40	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	6	0
2	Locked	40.9	5	0
3	Locked	40.3	19	0
4	Locked	40.3	18	0
5	Locked	40.3	20	0
6	Locked	40.3	21	0
7	Locked	40.3	4	0
8	Locked	40.9	4	0
9	Locked	40.9	5	0
10	Locked	40.3	6	0
11	Locked	40.3	5	0
12	Locked	40.3	5	0
13	Locked	40.3	6	0
14	Locked	40.9	6	0
15	Locked	40.3	12	0
16	Locked	40.9	13	0
17	Locked	40.3	6	0
18	Locked	40.9	6	0
19	Locked	40.3	4	0
20	Locked	40.3	4	0
21	Locked	40.3	6	0
22	Locked	40.9	4	0
23	Locked	40.9	5	0
24	Locked	40.3	19	0

[0110jeff]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	32600029	40.8	5120	64 qam	5
2	39400012	41.8	5120	64 qam	4
3	46200000	43	5120	64 qam	3
4	53700000	44.8	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	2	0
4	ATDMA	0	0	1	0